Customer Service Representative

2 days ago


مصر, Egypt Reliance Health Full time

The Position:
We are looking for dynamic and ambitious self-starters to help respond to and resolve enquiries or issues from our customers and various stakeholders, in the most friendly and empathetic manner.

Key Responsibilities:

- Respond to requests, enquiries and complaints from clients and prospective clients while maintaining a positive attitude.
- Assist prospective clients in their choice of the company’s health plan by providing relevant and accurate information.
- Escalate unresolved issues to the appropriate divisions for resolution and ensure optimal clients’ satisfaction.
- Record details of customers’ complaints, feedbacks and suggestions using the appropriate internal communication system.
- Convince inbound prospects to buy our health insurance products or use any of our services.

**Requirements**:
Must have:

- B.Sc. degree in any related field, preferably pharmacy graduates.
- Fluent English is a MUST
- 0-2 years of experience in customer success
- Previous experience in customer service or a related role is an added advantage.
- Basic proficiency in the use of Microsoft Office tools.
- Willingness to work on a shift basis and weekends.

**Benefits**
- Join a market leader within the Insurance space
- Attractive Salary & benefits
- Unlimited leave days
- Fantastic work culture
- Work and learn from some of the best in the industry
- Great work-life balance



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