Hcdx Tower Lead

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 45,000 team members in 17 international markets representing over 100 nationalities - all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.
- ROLE DESCRIPTION
- Title:

- HCDX Tower Lead
- Division/Department:

- GS - Human Capital - HCDX
- Reporting to:

- Location:

- VP Human Capital Delivery
- Egypt
- Managing/Leading
- Off-shore Technical Support Team
- Role Purpose:

- The role of the HCDX Tower Lead will oversee all aspects of the HC Digital Strategy Implementation
- and responsible for delivering and supporting most of HC systems in support of business objectives, including
- digital experience and HC transformation. The HCDX Tower Lead will maintain a hands-on role to
- ensure deadlines are met and key deliverables are always accurate. To lead technical support teams to
- deliver superior results, while monitoring and identifying any issues to be able to mitigate risk
- Role Details - Key Responsibilities and Accountabilities:

- SAP Success Factors:

- Ensures SAP SF system architecture ranging from SuccessFactors Employee Central, Recruitment,
- Onboarding, Learning Management, Compensation and Succession Management modules are well
- maintained and helps business to optimize business processes and increase product utilization.
- Assists in the design, implementation, and supports basic business processes in SAP Success Factors
- environment.
- Escalates existing issues to the SAP SF Senior Manager as well as contributes to the anticipation of
- future possible hurdles to enable full utilization of Success Factors.
- Engages with SAP SF Senior Manager to implement system enhancements, resolve system issues,
- manage integrations, and perform system testing when required
- Ensures all Success Factors Modules configured as per the company policy and changes are well
- documented and maintained for future reference.
- Assists in the establishment of Success Factors processes and procedures and ensure these are
- continuously updated and aligned.
- Ensures a consistent service level delivery across all OPCO’s and contributes to new
- implementations as well as improvements to current processes and system configuration to serve
- business needs.
- Contributes to business process design, perform system configuration & demonstrations and ensures
- cutover activities and hyper-care/post-go-live support are aligned with business timelines.
- Gathers insights from internal service reports and the external market to identify continuous
- improvement opportunities for SuccessFactors
- Leads the team in providing ongoing support and training of end users to ensure effective utilization
- of SAP SuccessFactors
- Contributes to the design and implementation of powerful reporting tools within Success Factors to
- enable quick decision making and consistency of approach.
- Payroll System:

- Assist in the payroll transformation activities as we look to consolidate global payroll systems,
- harmonize payroll processes and enhance automation.
- Assist the Payroll Senior Manager in the implementation of a scalable infrastructure for reporting and
- analysis requirements and oversee payroll system architecture ranging from foundation, parameter
- and transactional data seamlessly flowing across the system through integration, transformation and
- the development process.
- Optimize business processes and increase product utilization and drive in process improvement
- initiatives.
- Analyze business requirements and discuss with Payroll System Senior Manager to translate them into
- system configuration objects and create solutions design for Human Capital Management in
- compliance with company policy and best practices.
- Ensure a consistent service delivery across all businesses in all countries and lead through their digital
- implementation programs.
- Assist the Payroll System Senior Manager in optimizing Payroll solutions through unifying the
- processes across group, using technology where effective, to manage all aspects of executive and
- high-volume employee information.
- Assist in the generation of different KPIs on key metrics and generate proper dashboards to support
- key stakeholders on a monthly, quarterly and yearly basis.
- MAF Digital Platform:

- Assist in the creation and definition of an integrated digital HC ecosystems of technologies (HCMS,
- Talent Acqu