Hcdx Senior Associate

3 days ago

مصر, Egypt Majid Al Futtaim Full time

**BUSINESS INTRODUCTION**

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

**Role Purpose**:
The role of the HCDX Senior Associate will include a seamless delivery of high quality, timely, and accurate administrative and transactional support for the MAF users through MAF ticketing systems. Support scope is limited to answering tickets with medium complexity (recurring issues with nonroutine resolving actions) / no configuration activities required.

**Role Details - Key Responsibilities and Accountabilities**:

- Monitor the ticketing system, classify, and assign the support tickets raised according to their function / scope to the appropriate team member using the agreed guidelines.
- Provide first level support in resolving day-to-day related operational challenges for the assigned OPCOs.
- Work on resolving the assigned tickets with medium complexity level (recurring issues with nonroutine resolving actions) & no configuration activities required.
- Follow the guidelines / time frame defined for closing support tickets.
- Create full documentation for the activities / steps followed for closing the tickets.
- Report back to the senior team members for continuous improvement in systems and highlighting any gaps identified.

**Personal Characteristics and Required Background**:

- Excellent willingness to learn and develop more knowledge.
- Strong problem-solving skills and demonstrated composure in times of uncertainty and stress.
- Ability to keep information confidential.
- Excellent verbal and written communication skills.

**Minimum experience**:

- 1-2 years of work experience in HC business cycles / ERP systems.
- Experience in Shared Services and HC systems’ support is a plus.
- Experience in SAP / SuccessFactors is a plus. Minimum Qualifications/education
- Bachelor’s degree in HR or Information Technology or other relevant fields.

**WHAT WE OFFER**
- At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us
- Work from any country in the world for 30 days a year.
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.

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