Partner Support Advisor

1 week ago

القاهرة, Egypt Property Finder Full time

Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among the Middle East's emerging unicorns, affirming a growth-oriented identity.

Over the years, we've expanded our operations to Bahrain, Egypt, Qatar, Saudi Arabia, and secured a strategic shareholding in Hepsiemlak, the leading property portal in Turkey. With over 600+ dedicated people in 6 regional offices, we facilitate more than 14 million monthly visits across our platforms, solidifying our position as a regional powerhouse in the proptech space.

As the pioneering portal for homeseekers in the region, we are on a mission to motivate and inspire people to live the life they deserve.

**Role Summary**:
**Tasks and responsibilities**
- Serves customers by providing product and service information and resolving product and service problems.
- Builds and maintains business relationships with our internal and external customers by providing prompt and accurate service so as to promote customer loyalty and retention.
- Ensures performance goals are being met consistently based on quality standards.
- Support the team members and provide training on best practices.
- Demonstrate a thorough knowledge of policies, procedures and interrelationships for the area of responsibility.
- Exercise a fair degree of independent decision making and action in the performance of assigned tasks and duties.
- Make recommendations when policies and procedures need modification when problems arise.
- Diagnose the technical problem at the customer end and identify the possible solution (s)
- In case of code error, create a summary of the issue (s) and escalate it to the development team
- Report to the Manager on any issues which require further action

**Desired Qualifications**:

- Bachelor's degree holder
- One or more years’ experience in related positions.
- Excellent typing skills
- Excellent English/Arabic language skills
- Ability to communicate correctly and clearly with both internal and external customers
- Excellent documentation skills Good comprehension skills
- ability to clearly understand and state the issues customers present Good composition skills
- ability to compose a grammatically correct, concise, and accurate written response
- Excellent customer service skills
- Ability to empathize with and prioritize customer needs
- Demonstrable conflict resolution and negotiating skills
- Ability to determine customer needs and provide appropriate solutions
- Effective problem solving skills
- Strong time management skills
- Action oriented and self-disciplined
- Adaptable/Open to change
- Excellent Teamwork

**Our promise to talent**

We encourage our people, called creators, to move fast, to be bold and offer them countless ways to make an impact in a fast-growing and talent-centric organisation.

Our goal is to ensure that our people find their time at Property Finder a rewarding experience where the company’s growth also means personal growth.

Overall it is a place **for you to be your best self.**

**Property Finder Principles**
- Move fast and make things happen
- Data beats opinions
- Don’t confuse motion with progress
- Failure is success if we learn from it
- People over pixels

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