Customer Service Team Leader
2 days ago
**Job Opportunity**: Customer Service Team Leader **at Hadaf Solutions ( 8orders)**
**Location**: Hurghada, Egypt
**Company**: Hadaf Solutions
**Application**: 8orders
**Position**: Customer Service Team Leader
**Qualifications**:
- Bachelor’s degree in Business Administration, Management, or a related field.
- Minimum 3-5 years of experience in customer service, with at least 1 year in a team leader role.
- Strong analytical skills, particularly in number analysis.
- Exceptional attention to detail.
- Proficiency in customer service software and CRM systems.
- Excellent communication and interpersonal skills.
- Ability to work independently and lead a team effectively.
- Problem-solving skills and the ability to handle high-pressure situations.
- Flexibility to work rotational shifts and days off.
**Responsibilities**:
- Lead and manage a team of customer service agents, providing guidance and support.
- Monitor team performance and provide feedback and training as needed.
- Analyze customer service metrics and prepare reports for management.
- Ensure customer issues are resolved efficiently and effectively.
- Develop and implement strategies to improve customer service quality and efficiency.
- Handle escalated customer issues and complaints.
- Collaborate with other departments to enhance the customer experience.
**Work Hours**:
- 9 hours per day, 6 days a week.
- Rotational working hours and days off.
**Salary and Benefits**:
- Competitive salary based on experience and qualifications.
- Performance-based bonuses.
- Health insurance and other benefits.
نوع الوظيفة: دوام كامل
الراتب المدفوع: E£١٫٠٠ لكل شهر
سؤال (أسئلة) طلب التقدم:
- Do you have a Bachelor’s degree in Business Administration, Management, or a related field?
- How many years of experience do you have in customer service?
- Do you have at least 1 year of experience in a team leader role?
- Are you proficient in using customer service software and CRM systems? Please specify which ones.
- Are you available to work 9 hours a day, 6 days a week, with rotational shifts and days off?
- Are you currently located in Hurghada, or are you willing to relocate to Hurghada for this on-site position?
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