Customer Service Team Leader
11 hours ago
Optimize CSRs performance from both a quality and efficiency perspective - Provides statistical and performance feedback and coaching on a regular basis to each team member. - Address disciplinary and/or performance problems according to company policy. - Identify training needs and maintain all Nestle R&D specific training material - Drive knowledge transfer within the team - Roster distribution to achieve the target - Provide input/feedback to Management team where required - Remain well versed in Call Monitoring policies, procedures, standards and documentation
- We are looking for Team Leaders who can provide not only a superior customer experience, but can also demonstrate operational excellence (service level, quality, productivity, policy adherence, etc.) - Excellent written and Spoken English
UX CENTERS, AN ARSENAL OF INNOVATIVE SOLUTIONS. UX CENTERS, a major player in the outsourcing of customer relations activities, is present in several countries and provides an offer that meets the challenges of globalization and multi-service expertise, making it possible to cover the entire value chain of customer relationship. For several years, UX CENTERS has supported its customers operating in multiple sectors and industries, in creating value and optimizing the customer experience, with a unique approach oriented towards operational excellence. UX CENTERS has put innovation at the heart of its operational strategy, through the implementation of a unique and exclusive technology worldwide. Combining human intelligence and artificial intelligence, UX CENTERS offers optimal proactive services. By your side, we design innovative solutions, tailor-made and adapted to your profession and at each stage of the customer journey. UX CENTERS continues to build strong strategic relationships with its customers. We work closely together to achieve the objectives set in terms of performance, transformation or financial results.
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Customer Service Team Leader
2 days ago
مصر, Egypt Hadaf Solutions Full time**Job Opportunity**: Customer Service Team Leader **at Hadaf Solutions ( 8orders)** **Location**: Hurghada, Egypt **Company**: Hadaf Solutions **Application**: 8orders **Position**: Customer Service Team Leader **Qualifications**: - Bachelor’s degree in Business Administration, Management, or a related field. - Minimum 3-5 years of experience in...
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Team Leader
11 hours ago
مصر, Egypt Majid Al Futtaim Full timeMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego,...
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Operations Team Leader
1 week ago
مصر, Egypt Atlas Copco Service Egypt Full timeDo you like to put your energy into an **ambition growth plan** and see it come to fruition? **Mission** Supervision of AP, OTC, T&E and I/C team. Ensures that all queries are solved, and incoming documents processed in a timely and correct manner. **Role**: - Manage day to day operations of the Operations team - Sorting, verifying, and processing of...
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Taxes Team Leader
1 week ago
مصر, Egypt Atlas Copco Service Egypt Full timeDo you like to put your energy into an **ambition growth plan** and see it come to fruition? Join us! **Mission** Supervision of Taxation Team. lead and manage multiple operations of the tax practice area and to deliver quality tax services, that will increase firm’s reputation. Serve as business advisor to our clients aiming at maximizing engagement and...
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Customer Operations Team Leader
2 weeks ago
مصر, Egypt Homzmart Full timeCompany Description **Homzmart** is an eCommerce platform that sells home furniture, goods and also an end to end community connects home professionals with homeowners who can browse home designs, furniture, accessories, and products and also can find reviews, referring professionals, take advice from professionals and read articles about home...
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Customer Service
2 days ago
مصر, Egypt Amir Elbaz Full timeThe Customer Service Unit is the focal point of Amir corporation, serving customers’ needs and cross-sell Asal services. The Customer Service Team Leader is responsible for all customer service unit, handles customers’ inquires and the delivery of their needs, and ensure Amir policy and procedures are implemented. He/She ensures that the CS team and call...
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Geo Team Leader
2 days ago
مصر, Egypt SafeGuard Global Full timeJob Description: How would you like to team up with colleagues from the Americas, Europe, and Asia? - Forget set-in-stone working hours and rules. Instead, choose your own style of delivering splendid results by becoming a Guardian at Safeguard Global.- Join our multinational teams numbering over 1600 employees (aka "Guardians") across 25 countries and let...
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Sales Team Leader
1 week ago
مصر, Egypt iSchool Full timeiSchool, a leading EdTech platform providing online coding and artificial intelligence courses for students aged 6 to 18, is seeking a dynamic and results-driven Sales Team Leader to join our team. As a Sales Team Leader at iSchool, you will be responsible for leading and motivating a team of sales representatives to achieve sales targets and drive business...
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Customer Service
2 weeks ago
مصر, Egypt Amir Elbaz Full time**Job summary /purpose** The Customer Service Unit is the focal point of Amir corporation, serving customers’ needs and cross-sell Asal services. The Customer Service Team Leader is responsible for all customer service unit, handles customers’ inquires and the delivery of their needs, and ensure Amir policy and procedures are implemented. He/She ensures...
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Telesales Team Leader
11 hours ago
مصر, Egypt Sary Full timeAt **Sary**, we are reinventing wholesale by providing the best shopping experience from wholesale markets. We help businesses manage their purchases efficiently through operational and technical innovations. Using our platforms, thousands of businesses have access to a wholesale listing from hundreds of suppliers at convenient cost and...