Account Manager

**Job Description**:
**Responsibility and Focus**

Managing the day-to-day client relationship and communications between the agency and the current clients.

Support the Associate Business Director / Business Director to develop and produce effective communication strategies for clients, in line with their business objectives and marketing requirements.

Collaborate with cross-functional teams (from the agency and/or from the group) across multiple clients/projects in a fast-paced atmosphere to ensure cohesive and efficient campaigns

Monitor closely the communication trends and in charge of competitive audit/reports

Identifying new business opportunities with current clients while managing allocated resource teams.

Supervise, inspire and guide the executive team members

**Main Tasks**

**Technical & Product**

Strong understanding of the advertising and media industries and the role of communication strategy within them.

Maintain a solid understanding of client’s business (industry, market, product) and their competitors and be able to transform key learnings into strategic inputs

Develop an excellent daily client relationship and foster consulting opportunities wherever possible

In-depth knowledge of agency capabilities, processes, and tools

**Business Acumen & Operational Efficiency**

Manage the day-to-day relationship with our internal & external teams

Ensure that all key supporting assets are consistently up-to-date and driving a productive outcome (agendas, contact reports delivered timeously with key deliverables and then drive out those deliverables to the agreed timings)

Oversee and run team status meetings to align internal and external stakeholders on priorities and goals of each meeting/project

Manage expectations, time, and quality standards, and secure agreement of clients and team members with strong attention to details

Demonstrate ownership and confident management of multi-projects for multiple clients on multiple markets - as well as internal stakeholders

Work together with your full team across Traffic, Strategy, Content Marketing, Creative, Production, Development, etc. to deliver high quality work

Good understanding of the production ecosystem, milestones and requirements

Seamlessly manage multiple stakeholders across multiple clients/markets under the guidance of your Business Lead / Business Director / Associate Business Director

**Innovative & Analytical Mindset**

Take full ownership of every job that comes through you - and ensure that every job is measured against client requirements, agreed strategy and on-brand

Demonstrate logical thinking when describing client issues: quickly identifying problems to be solved during daily operation & projects, and subsequently to come up with smart solutions for them

Communicate complex topics in a concise approach with excellence, maturity and intent when writing or speaking

Write briefs with full clarity on all requirements and inspire strategy, creative, production, development to do great work

Challenge yourself and the team (direct line report and partners - strategy, creative, production) on coming up with innovative ideas that address brand and business objectives

Good financial understanding of budgeting and estimating

**People & Leadership**
- Seeks others' feedback to develop self-awareness, strengths and address development area.
- Is able to proactively raise issues to improve effective team working and collaboration.
- Is able to communicate confidently in a clear, concise and articulate manner.
- Collaborates with stakeholders and embraces an inclusive based environment.
- Is able to make valuable contributions to discussions and brainstorming sessions, providing insight and point of view.
- Able to build relationships quickly with others and engages personally with peers and clients.
- Treats others with respect, listens to other perspectives, especially when they are different from own.
- Able to tackle problems in a timely manner and develop contingency plans that focus on problem resolution.
- Drives a culture of trust with Peers, clients and all other stakeholders.

**Self**
- Is able to take ownership for actions and deals with consequences in a mature manner.
- Able to adjust performance based on experiences and feedback and showcases agility and flexibility.
- Displays openness to the ideas of others and leverages them when beneficial for the business.
- Showcases curiosity and open mindset towards new ways of doing things.
- Is able to set high impact objectives and goes above and beyond to exceed performance.
- Demonstrates the Growth Mindset and is able to take ownership of personal development and growth.
- Capable of constructively challenging the status-quo and takes risks to challenge internal and external perspectives.
- Approaches situations and individuals with honesty, integrity and humbleness.
- Displays resilience and maintains drives and a positive outlook when faced with challenges