Football Quality Manager

2 weeks ago

مصر, Egypt StatsBomb Full time

StatsBomb was founded in January 2017 to provide data, analytics and consultancy to football teams, media and gambling companies, and has grown into a global multi-sports data and analytics SAAS provider.

StatsBomb are well known in the sports analytics industry for providing unique insights into the game of soccer and have developed a strong brand synonymous with highest quality and accuracy of data coupled with excellent customer service and support.

Our core products are data and analytics tools, with a tech stack that includes computer vision, machine learning, stream processing, and web-based dataviz. We currently create B2B products for Soccer and American Football, with strong vision to expand to additional sports. From our origins as a blog pre 2017, StatsBomb have always had a strong foothold in the football analytics community and education remains a constant feature of both our products and our customer support ethos.

StatsBomb is an inspiring place to work. Our vision is clear - to be the world's leading sports data company - and we have a driven and dedicated management team to get us there, including the original founders, and headed by CEO Ted Knutson.

Our culture is open, honest, transparent, supportive and driven. Our employees are dedicated, motivated and genuinely love their work as well as the people they work with.

**About The Role**:
Quality managers strive to bring out the best in our company. They work tirelessly to ensure that their employees, products, services, and processes meet the needs of our customers.
They must be analytical and creative, always coming up with new ways to satisfy needs and encourage employees. They help design quality controls in order to maintain company standards. They also help communicate expectations to employees and provide coaching and corrective action when needed. Quality managers must be excellent communicators with a strong desire to help others.

**Responsibilities**:

- Design, implement, and improve Statsbomb’s Quality standards.
- Create mechanisms to deep dive into all available data to understand the Quality of service delivered by Statsbomb.
- Maintain and manage our Quality governance processes that impact the Quality of service we deliver to our customers. This will be done
- through reporting, operational engagement, and ownership of improvement initiatives.
- Create a prioritization framework to establish short and long term priorities based on customer and business needs.
- Manage and develop a team of QA reviewers and be responsible for their coaching, training, development and productivity to ensure that all work is carried out in an efficient manner, in line with the function plans, policies and procedures.
- Support building of Quality talents and changing mindset through training.
- Complete root cause analysis to provide clear insight into customer complaints to improve our performance.
- Develop comprehensive audit and evaluation frameworks and tools that ensure our Quality assurance standards are being implemented consistently

**Requirements**:

- 5+ years of experience in a Quality, continuous improvement or process excellence role
- Ability to understand the Quality assurance activities
- Ability to design and develop Quality assurance frameworks and systems
- Excellent verbal and written communication.
- Data analysis and statistical aptitude.
- Quality control certification is advantageous.
- People management experience.
- Fluency in Arabic and English
- Football knowledge is a plus

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