Quality Manager

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

About you and this role - What you would do in this role
- The quality manager has accountabilities for all aspects of the plant/department quality program as defined in the Business Quality Strategy to enable the business to profitably meet customer and product regulatory requirements related to the quality management system.
- Serves as an expert resource and consultant and provides training, coaching, and overall guidance to enhance front line knowledge and accountability for quality across key roles and promotes and enable a customer-focused culture across multiple plants or within a single plant at a large site with complex interfaces and/or requirements.

**Responsibilities**:

- Leads quality improvement projects or represent quality within a broader project and has accountability for all change management activities related to product quality across the identified scope.
- Leads the site quality program which aligns to the Business Quality Strategy at the plant/site level.
- Provides an effective interface between customers, the organization and cross-functional partners to ensure consistent high-quality service to customers. Represents the “Voice of Customer” within the organization and across the business/division, as appropriate.
- Builds and enhances cross-functional relationships, services and flow of information between the organization and the customer, and other key stakeholders related to the product quality/regulatory requirements related to the quality management system.
- Improves effectiveness of the quality management system, on a continual basis, and demonstrates influential leadership to execute improvement opportunities.
- Generates and uses quality data to enable cross functional partners to drive product quality improvements.
- Identifies and leads management of change reviews that potentially impact product quality across identified scope.
- Ensures plant Operating Discipline system, procedures and guidelines meet quality system requirements, as appropriate and serves as element focal point for the quality requirements of the Operating Discipline Management System.

Additional responsibilities
- Provides expert training, guidance and consultation to the organization and other cross-functional roles that impact product quality on customer and product regulatory requirements, and the use of supporting quality tools and processes to achieve plant and business goals.
- Identifies and leads product quality improvement opportunities and advanced problem-solving efforts with broader scopes and leveraging potential as determined through data analysis, customer feedback, continual improvement projects, and other quality-related programs.
- Establishes and leads the organization’s quality system audit program and leads internal and third party audits, in conjunction with Business or Site strategies, leveraging findings to drive continual improvement.

**Qualifications**:

- Bachelor's degree plus quality, manufacturing or related experience required.

Additional notes

Relocation provided: No

Benefits - What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

- Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
- Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it.
- Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals.
- Become a Dow shareholder through various employee stock programs.
- Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
- Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
- Global Paid Time Off (PTO) policies:

- Paid time off for new parent