Sr. Supervisor, Corporate Marketing

Tracking loyalty budget, in a way that ensure the maximum efficiency & profitability.
- Regularly monitors loyalty programs for the enterprise segment for enhances.
- Monitor and control churn reasons to - regularly - work on reducing churn rates.
- Review and enhance the existing retention tools and processes.
- Monitors and alarms the enterprise calendar for contracts, agreements and commitments renewals.
- Propose and recommend direction and plan to aid in retaining customers within the Corporate base.
- Analyze the current competitors new propositions that might lead to increase in terminations and work on counter offers to minimize from the increase of these terminations satisfaction in an essence that would -in parallel
- generate revenue streams.
- Enhance customer journey processes in order to ensure best handling throughout all customer touching points.
- Participate in implementation,testing and launching of the automated solutions.
- Designs Roaming retention offers/processes and main interface with wholesales Roaming team.
- Execute FUT (Friendly User Tests) and check Billing Samples for Value propositions designed within the function.
- Design and ensure full customer journey is in consistency with the organization’s standards.
Designs Test and Launch new Business Tailored tariffs.
- Exploring mutual benefits through different agreements (Like Co-branding Activities and Employees/Customers Benefits)
- Utilizes various Orange agreements to design best offers for Corporate Clients (Quintessentially - Egypt Air, Amer..etc.)
- Team Player / Self Management
- Understand own role within the organization.
- Maintain healthy working environment within group.
- Benefit from agreed upon PDPs (personal development plans)
- Show discipline regarding attendance, time sheets and leaves.
- Respond to needed coaching for personal development.
- Maintain a healthy working environment through focusing on team building and self motivation.
- Ensure synergy among team members through healthy competitive atmosphere and teamwork.
- Drive ultimate and effective utilization of the resources within the segment to deliver on the yearly marketing plan ad business targets
- Abides by set KPIs for team members as well as building a proactive/customer oriented culture.

**about you**:
Education
- Bachelor degree from a recognized university in one of the following fields: business administration, economics or marketing.
- Marketing Diploma would be a plus.
- Masters degree in a relevant field is a plus

Experience
- Minimum of 2 years’ experience; at least 1 of which in the marketing field.
- Relevant experience in the Telecom sector.
- Strong knowledge of marketing fundamentals & strategic thought process
- B2B marketing is a plus

**skills**:

- Fluency in English both spoken and written
- Expertise in Microsoft office tools
- Ability to Acquire Knowledge
- Strong planning, analytical skills
- Customer oriented with problem solving ability
- Ability to work under stress / pressure
- Interpersonal skills and ability to think out of the box.
- Strong financial skills.
- Ability to simplify complex issues and presents them in layman’s language
- Excellent presentation, negotiations, communication & interpersonal skills
- Effective managerial skills
- Demonstrating ability to achieve set results in a highly flexible & challenging environment including short lead times and constant change of direction.
- Ability to work within a multi-cultural environment.

**department**:
Marketing - Corporate Segment
- Designing, analyzing and implementing various loyalty and retention value propositions
- Moreover creating new business needs through designing new local/Roaming voice solutions capitalizing on the network & available system capabilities.
- Participating in the subscribers’ growth in terms of volume and value, through expansion within existing accounts and up selling VAS.

**contract**:Regular