IT Change Manager

2 weeks ago

مصر, Egypt Orange Business Services Full time

**About the role**:
**Mission**:
Among its transversal missions, this organization is responsible for ensuring formalization and implementation of service level commitments undertaken by OBS IT on its Applications, towards its Business Owners in respect to the ITIL V3 / V4 Foundation recommendations.

In a rich and diversified environment, in terms of:

- Enterprise functional domains (Ordering, Provisioning, Billing )
- Interfaced entities (Business Owner, Software Factories, Operations, Support )
- Specificities of OBS IT systems and organizations (International)
- Multiculturalism (India, Europe, Egypt, North America )

The mission consists in:

- Ensuring the role of an OBS IT Change Manager
- Analyzing changes submitted for review
- Organizing and coordinating post implementation reviews (PIR) after changes implementations when required. This mission includes improvements actions identification and follow-up (with all stakeholders involved).
- Contributing to the Change Management processes and procedures improvement. This is done in cooperation with the concerned stakeholders, as well as the counterparts in the Orange Group.
- Organizing the Technical Change Advisory boards.
- Contributing to reports management.
- Managing the Change Management Key Performance Indicators.
- Mastering the OBS-IT CAB Tool.
- Mastering the Agile / CM API integration.
- Managing Training to our customer on OBS-IT CAB Tool.

While expressing your qualities for:

- Team work and Coordination,
- Building social networks with all stakeholders
- Understanding quickly context, impacts, risks
- Knowing where to find information
- Taking decisions and explaining reasons of those decisions
- Respecting processes, procedures and promote them
- Managing several items in parallel

With opportunities for:

- Explaining and promoting the Change Management activity
- Rationalizing and improving commitments on existing Change Management services
- Defining and converging to “standards”
- Contributing actively to the continuous improvement of the OBS IT Applications’ Quality of Service (QoS)

**About you**:
**Technical Understanding**
- Understanding Data Center Functioning
- Understanding of SDLC (Software Development Life Cycle).
- Understanding of Agile and DevOps
- Networking Knowledge
- Understanding of Cloud Computing
- VM Ware
- Understanding of different Operating System ( Windows Unix and Linux )

**Interpersonal skills**
- Assertiveness
- Analysis and synthesis ability
- Presentation skills
- Excellent communication level (English)
- Mandatory communication level (French)

**Education Qualification**
- University degree in Computer Science/Engineering related field.
- ITIL V3/4 Foundation
- Agile Coach facilitator
- Any network certification would be added advantage.

Change managers is responsible for monitoring and supervising changes to business need, systems, technology and infrastructures within the organization. Change Manager must be well versed with agility centric approach and flexible mind set, to support business and organization goals.

**Department**:
Customer Marketing& Innovation

**Contract**:
Regular

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