Operations Analyst

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
From day one, you'll experience a rich, collaborative, and global culture where your contributions will directly influence the company's success.

As an **Operations Analyst**, you’ll play a critical role in supporting the growth and optimization of the **DiDi Mobility driver platform** in Egypt. We’re looking for someone with a growth mindset who is eager to gain hands-on experience managing critical tasks, analyzing data, and contributing to cross-functional projects under clear guidance. This is an exciting opportunity to work on meaningful initiatives and develop valuable skills in a fast-paced working environment.

Role Responsibilities:

- Assisting with the performance monitoring of one of the company’s most impactful Driver acquisition channels to ensure sustained growth and optimal results.
- Supporting incentive management, including designing, configuring, and monitoring results to align with business objectives.
- Responsible for payment processes to ensure accuracy and timeliness in disbursing funds related to operational activities.
- Supporting offline acquisition workflows and providing hands-on assistance when needed.
- Analyzing data to monitor acquisition-related project outcomes and generating actionable insights to improve workflows and enhance performance.
- Contributing to cross-functional projects and the rollout of new features related to the driver app, including incentive planning and performance monitoring.
- Taking on ad hoc tasks and initiatives with a results-oriented, “can-do” attitude to tackle challenges and add value to the business.

Role Qualifications:

- A Bachelor’s degree in Business Administration, Economics, Statistics, or a related field.
- Experience in data analysis and business operations.
- Outstanding communication and negotiation skills, with the ability to collaborate effectively with a variety of stakeholders.
- Strong analytical skills, with proficiency in Microsoft Excel and data visualization tools; SQL knowledge is a plus.
- A strong growth mindset with a passion for learning, going the extra mile, and adapting to new challenges.
- A proactive and down-to-earth approach, willing to take on any task that contributes to the team’s success.

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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