Business Analyst

**Who Are We❓**: Step into the world of Mrsool—where convenience meets innovation As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store. What sets Mrsool apart is its commitment to providing an unmatched "order anything from anywhere" experience. Using Generative AI, we analyze customer instructions in real-time and search across 100,000+ restaurants and stores to find exactly what they need. Our cutting-edge technology, combined with a vast fleet of dedicated on-demand couriers, ensures fast and reliable delivery—no matter how far or remote the location may be. But don’t just take our word for it—Mrsool is consistently rated among the highest of all major delivery platforms, earning top reviews on both the Apple App Store and Google Play Store. Our commitment to a flawless, personalized experience has earned the trust of millions across the region, making Mrsool the go-to delivery app for a generation that demands both convenience and excellence. Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button. **The Job in a Nutshell** **Business Analyst with expertise in any domain preferred operations to join our team.** As a Senior Business Analyst, you will play a vital role in driving business excellence by leading project execution end to end. You will collaborate closely with cross-functional teams and stakeholders to deliver strategic insights and scalable business solutions. This position offers an opportunity to make a significant impact and contribute to the growth and success of an organization. **What You Will Do**: - **Lead** the execution of business analysis projects by preparing **Business Requirement Documents (BRDs), process improvement plans, and execution roadmaps** for the operations and quality teams, ensuring adherence to best practices and industry standards. - **Collaborate** effectively with product managers, operations teams, and stakeholders to **enhance operational efficiency, improve service quality, and deliver seamless user experiences**. - **Influence** operational decisions through **data-driven insights, process optimization strategies, and performance monitoring frameworks**. - **Mentor and coach** junior analysts, fostering their professional growth and enabling them to conduct high-quality business analysis. - **Communicate** complex operational challenges and recommendations clearly and concisely to both technical and non-technical stakeholders. - **Proactively identify** bottlenecks, inefficiencies, and quality gaps in logistics operations, prioritize process enhancements, and drive successful implementation. - **Stay up-to-date** with the latest trends in **operations and quality management**, sharing knowledge and insights with the team. - **Contribute** to the continuous improvement of business processes, analytical tools, and reporting frameworks. - **Identify opportunities** for operational enhancements and propose innovative solutions to **optimize efficiency, reduce costs, and improve service quality**. **Requirements**: **What Are We Looking For❓** - A **strong understanding of business analysis fundamentals**, particularly in **operations and quality management** within a fast-paced environment. - A **problem-solving mindset**, with the ability to **analyze operational challenges, identify root causes, and propose data-driven solutions**. - A **proactive approach** to continuous improvement, focusing on **incremental process enhancements** rather than large-scale, time-consuming overhauls. - Proven experience as a **Business Analyst**, with a strong track record of delivering **impactful insights and operational improvements**. - **Excellent mentoring and coaching skills**, with a passion for **guiding junior analysts** and fostering team growth. - **Strong communication and interpersonal skills**, enabling **effective collaboration** with cross-functional teams, including operations, product, and engineering. - **Ability to navigate ambiguity**, set clear expectations, and thrive in a **dynamic, fast-paced environment**. - Adequate knowledge of **process mapping, business intelligence tools, and data visualization platforms** to drive informed decision-making. **Who Will Excel❓**: - Familiarity with **logistics and tech-driven operational models**. - Experience with **business process reengineering, KPI analysis, and operational performance optimization**. - A track record of **influencing business decisions and implementing positive organizational changes**. **Benefits** **hat We Offer You❗**: - Inclusive and Diverse Environment: We