Facility Manager

**Key Accountabilities**:

- Commercially astute to oversee all financial activities.
- Be responsible for the P&L performance and all associated cost controls for the account.
- Ensure the planning arrangements are in line with forecast/s and profit targets.
- Be responsible for the generation of cross-selling business of other lines of CBRE business
- Able to challenge and improve all aspects of cost and performance of the business
- Demonstrate strategic planning ability and ability to implement strategic initiatives at a local level
- Ongoing development of the relationship with client, stakeholders and their teams to ensure full understanding of the clients’ needs, through effective relationship management.
- Ensure that stakeholder engagement is documented in the appropriate platform as required. Represent the client as needed in discussions with landlords, external agencies or authorities.
- Utilising strong communication skills, establish a proactive communication, reporting and working style in line with client requirements.
- Identify growth and innovation opportunities and realise these.
- Ownership and ongoing development of the account financial / commercial plan
- Enabling supply chain consistency within the operating region
- Adopt a “one team approach” by integrating supply partner management in each location
- Maintain open, professional relationships with the client’s supply partners
- Demonstrate excellent influencing techniques at a senior level. Be a strong negotiator and demonstrate excellent networking skills
- Drafting optional service agreements for respective countries
- Create a customer responsive culture providing solutions
- Customer facing and presentation skills essential
- To provide best practise along with an effective and efficient service in response to changing customer needs. Customer satisfaction is to be maintained at the highest level by providing a high quality and pro-active service
- Ensure QHSE protocols and procedures are followed by the teams at all times
- Manage and implement account strategic transformation plan.
- Represent account and within local regional division

***Experience Required**:

- ** **Previous operations experience in developing and delivering complex property/ facilities management outsourced solutions to multi-national corporate clients across multiple countries and managing multiple services
- Proven leader of people, business and operations who motivates teams to effectively deliver operational targets
- Enthusiastic and confident professional with excellent ability to set deliverables, lead people through influence, demonstrate organizational and leadership skills
- Hands-on general management experience in delivering services and profitability in an FM arena, responsible for 1 - 5 staff
- A good understanding of contracts and negotiations with strong organization and communication skills
- Able to solve advanced problems and effectively deal with a variety of options in complex situations
- Highly customer-focused, with good Customer Relationship Management experience
- Combination of a bachelor’s degree in engineering, business, real estate, and/or operational experience in facilities management. A Master’s degree is also desirable
- Skilled communicator in large groups and one-on-one
- Strong leadership and management experience in Facilities Management related business within the Region
- Flexibility to travel according to needs
- English - Competent verbal and written communication is mandatory

**Qualifications**:
A bachelor's degree

Experience as Facilities Manager for at least four years.

Experience with SAP

Experience with Financial budgeting