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Production Support Specialist

2 weeks ago

مصر, Egypt Envision Employment Solutions Full time

**Ready and hungry for a new adventure? You are definitely in the right place
We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale
- Our partners offer awesome work environment, competitive salaries, full benefits, and many others perks.**Our Hiring Process**:
**2. **During the call we will go through your resume and discuss the opportunities we have for you in details. We would love to learn a little bit about you, about your work experience and your career's goal. We will also be able to answer any questions you might have.
- ____________________________________________________

**Envision Employment Solutions** is currently looking to hire a** **Production Support Specialist (WAY4)** **for one of our partners, a multinational financial services company.

**Summary**:
The Technical Support Specialist acts as the first point of contact for any incidents raised by the L1 team (OCC / CSE / Business) on the WAY4 platform.

The Technical Support Specialist retains responsibility of the issues/incidents, through to resolution, engaging and coordinating with other internal and external teams as necessary.

This is a key participant in the production work-stream, working alongside with engineers, business analysts and technical architects, ensuring fixes are ready to be taken into a development sprint and resolved.

**Responsibilities**:

- Act as point of contact for L1 support team
- Take responsibility for all issues and incidents raised to them
- Propose solutions to issues and incidents where L3 engineering support is not necessary
- Develop a deep technical understanding of the technologies used on the platform
- Contribute to the technical backlog, identifying areas of improvement in the platform from security, stability & performance
- Have a clear understanding of the platform roadmap, including participating in development of backlog tickets.
- Support incident managers coordinating with L3 engineering support

**Requirements**:

- Bachelor’s Degree in Computer Science or equivalent industry experience
- Trouble shooting and incident management for the card system and different integrations
- Handling the Level2 support for the Card Management System
- Knowledge about WAY4 Modules like Issuing, Acquiring, Advanced Application, Daily Procedures, Products, Tariff Management, Service Package, Accounting Schemes, Scheduler
- Trouble shooting and coordinating with product development team
- Server monitoring and deployment of fix on Unix and Windows Servers
- Functional testing and internal users training
- Ability to clearly communicate with all stakeholders

**Envision Employment Solutions is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Come join us