Uc Order Provisioning Manager

2 weeks ago

مصر, Egypt Orange Business Services Full time

**About the role**:
UC POCM manages provisioning orders for access numbers, DDI ranges, and Portability orders raised by UC Project Managers or Backbone team for internal migration.

He/She works closely with Field Engineers, Local providers, Implementation Teams, UC PMs, Process Owners and Product Managers.

He/She operates using Digital tools like BTD, Loran and CCA Online and also internal Tools ( LOIS, Sesam, GINI, Ocean, Flip.. ).

**Key Tasks and Responsibilities**:

- Manage new stock (CCA and BT LVS) and porting orders for UC customers using appropriate ordering tools and databases.
- Manage the physical cancellation of access numbers, dedicated trunks based on customer or UC PM requests.
- Communicate status of on-going orders to the UC PMs regularly and accurately.
- Act as an interface between UC PMs and local providers/ordering teams.
- Act as SPOC for Complex and major projects/accounts: manage all orders, and ensure regular reports are shared with UC PM.
- Contribute to the development of new digital tools to ensure POCM business needs are met.
- Follow up on Local Regulatory changes per country and integrate those changes in the POCM day-to-day activities.
- In Compliance with Orange’s Methodology, utilize industry recognized best practice to ensure project’s deliverable are managed effectively, fulfilling expected scope, quality and time.

**About you**:
**Skills / Qualifications**:

- Demonstrates cooperation and teamwork.
- Desktop products.
- Prioritization and Ability to deal with multiple tasks
- Well organized
- Can Do attitude.

**Educational background**:

- University degree or equivalent desired.
- Proficient in English.
- ITIL, Prince2 Agile and Scrum master Certificates are a plus.

**Additional information**:

- **Professional Experience**:
- Minimum 3 to 5 years of experience in the specified local telecommunications area
- Good Experience with Voice products is a big Plus
- Know how to use Ms Office, Word, Excel, power point
- Very Good communications skills, as this position requires internal and external communications with Vendors and Third Parties
- Work in a virtual team environment.
- Willing to learn new services if needed

**Department**:
Customer Services & Operations

**Contract**:
Regular

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