Application Support Associate

1 week ago

Cairo, Egypt Envision Employment Solutions Full time

Envision Employment Solutions is currently looking for an Application Support Associate for one of our partners, a global leader in IT Services and Consulting.
**Role Summary**:
Application Support Associate will be the go-to person for providing technical assistance and support related to computer systems, hardware, and software. The role will be responsible for answering queries and addressing system and user issues in a timely and professional manner. The help desk team will train users on basic system and computer functions. Understanding and proactively maintaining daily system performance, having the ability to troubleshoot customer problems, and innate follow-up and follow-through skills are all essential aspects of the help desk support’s day-to-day role

**Responsibilities**:

- Manage the relationship between the operational users and the technology department.
- Helping to drive continuous improvement within the team as it relates to incident, problem and change management excellence.
- Provide daily support of the production environment and take ownership in managing and resolving issues and problems encountered, in a timely manner to ensure minimum disruption to internal and external clients.
- Managing a support ticket system
- Testing prototypes, upgrades, or updates
- Identify opportunities for process improvement and contribute to departmental initiatives

**Requirements**:

- Must be communicate effectively with clients and internal departments
- BS degree in Information Technology, Computer Science, or relevant field
- Preferred Healthcare Applications (HIS) experience
- 2 years of Oracle DB Administration
- Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus
- General awareness of computer systems, PC repair, and network management
- Experience automating operational processes and providing support for the automation methodologies.
- Hands-on experience with Windows/Linux/Mac OS environments
- Understanding and appreciation for information security within systems and user devices.
- Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Customer service
- Problem solving
- Critical thinking
- Communication and interpersonal
- Flexibility
- Relationship management
- The ability to translate complex ideas for non-tech staff/customers

  • Application Support Senior Associate

    1 week ago

    Cairo, Egypt Envision Employment Solutions Full time

    Envision Employment Solutions is currently looking for an Application Support Senior Associate for one of our partners, a global leader in IT Services and Consulting. **Role Summary**: **Responsibilities**: - Maintain communication with management regarding performance metrics and achieve SLA's. - Manage client expectations, ensuring timely resolution and...

  • Application Support Specialist

    6 days ago

    Cairo, Cairo, Egypt GOLD ERA Full time 60,000 - 120,000 per year

    Company DescriptionGold Era is a precious metal trading shareholding company with offices in Egypt and Dubai. Founded under the umbrella of the Gold Era Group, it has extensive experience in the gold sector. Gold Era covers the Middle Eastern and African gold-producing countries with its expansive network. The company engages in gold trading, export and...

  • Customer Support Associate

    6 days ago

    Cairo, Cairo, Egypt Tabby | تابي Full time 60,000 - 120,000 per year

    Company DescriptionTabby is a financial technology company that empowers millions of people in the Middle East to manage their spending and maximize their finances. With the support of over 40,000 global brands and small businesses, including Amazon, Noon, SHEIN, Adidas, IKEA, H&M, and Samsung, Tabby's technology facilitates flexible payments both online and...

  • Application Support Engineer

    6 days ago

    Cairo, Cairo, Egypt Orion Digital Solutions Full time 120,000 - 180,000 per year

    Orion Digital Solutions is a regional Digital Transformation and Consulting Company based in Heliopolis. Our mission is to be the leading digital transformation company in the region and a key enabler to the development of local businesses and regional economies. We have a team of professionals with extensive local and global experience across various...

  • Application Support Engineer

    6 days ago

    Cairo, Cairo, Egypt Orion Digital Solutions Full time 120,000 - 180,000 per year

    Orion Digital Solutions is a regional digital transformation and consulting company based in Heliopolis. Our mission is to be the leading digital transformation company in the region and a key enabler to the development of local businesses and regional economies. We have a team of professionals with extensive local and global experience across various...

  • Application Support Engineer

    6 days ago

    New Cairo, Cairo, Egypt enza Full time 40,000 - 60,000 per year

    Looking for Application Support EngineerEmployment Type: Full-time, Shift-Based (24/7 Rotation)Experience Level: Entry-Level / Fresh Graduate (0–2 years)Key Responsibilities:Provide initial client support and manage ticketsTroubleshoot application issues and coordinate escalationsDocument technical solutions and operational processesMaintain clear...

  • Application Support Engineer

    4 days ago

    Cairo, Cairo, Egypt PetroApp Full time 40,000 - 70,000 per year

    About PetroAppPetroApp is an innovative platform designed to streamline and optimize processes within the oil and gas sector. Our mission is to empower businesses with real-time insights, data-driven decision-making, and user-friendly interfaces that enhance operational efficiency and lower costs.Role OverviewAs an Application Support Engineer for PetroApp,...

  • Senior Application Support Specialist

    4 days ago

    Cairo, Cairo, Egypt Nawy Real Estate Full time 600,000 - 1,200,000 per year

    We are looking for a Senior Application Support Specialist to join our team at Nawy Real Estate. This role will focus on supporting and maintaining mission-critical applications to ensure seamless operations across the company. The ideal candidate will have extensive experience in troubleshooting applications, providing user support, and working closely with...

  • Senior Application Support Engineer

    4 days ago

    Cairo, Cairo, Egypt SSC HR Solutions Full time 60,000 - 75,000 per year

    Provide advanced technical support for complex application issues, ensuring prompt resolution and minimal disruption to business operations. Analyze and diagnose both functional and technical issues in supported applications, taking complete ownership of problems until resolution. Manage incident and service requests, ensuring adherence to agreed service...

  • Applications Technical Support Lead

    4 days ago

    Cairo, Cairo, Egypt Beetleware Full time

    Job Summary:The Applications Technical Support Lead is responsible for overseeing the day-to-day technical support operations for enterprise and business applications. This role ensures the stability, performance, and availability of applications by managing incidents, troubleshooting complex issues, and leading a team of technical support engineers. The...