U2k2 SAP Support Analyst

Company Profile

Every Day, Around the World, People Reach for Unilever Products. Our Brands Are Trusted Everywhere And, By Listening to The People Who Buy Them, We've Grown into One of The World's Most Successful Consumer Goods Companies. In Fact, 150 million Times A Day, Someone Somewhere Chooses a Unilever Product.

Look in Your Fridge, Or on The Bathroom Shelf, And You’re Bound to See One of Our Well-Known Brands. We Create, Market and Distribute the Products That People Choose to Feed Their Families and Keep Themselves and Their Homes Clean and Fresh.

Our Corporate Strategy Aims to Double the Size of Our Business While Reducing Our Impact on The Environment By 2020. As A Result, In the Months and Years to Come, We Envisage Many Opportunities for Our Staff to Progress and Gain Vital Experience. It’s Never Been Such an Exciting Time to Join the Unilever Team

Job Scope:
The U2K2 SAP Support Analyst typically responsible for Manufacturing Operations modules includes Production Planning / Quality Management / Warehouse Management in Mashreq.

This role works closely with the Process Owners, RAC, Regional U2K2 Team and Process Excellence Team. Leverage on the Regional support model / network.

The main purpose of the to operate as the primary reference for the effective execution of the business processes and U2K2 systems operation within the process area

Key to the job is a strong understanding of the operational business process within his/her job scope and the use of U2K2 systems to execute these processes.

The U2K2 Analyst is responsible to support users within his/her area of responsibility in regards to addressing their ‘How To’ questions in business process and effective use of U2K2 systems

In addition, the Analyst will work with relevant U2K2 Teams in resolution of systems issues, undertake appropriate testing of systems changes, conduct training for new users (on-boarding) and refresher training to improve the knowledge of existing users.

The Analyst will support his/her Process Champion in implementing process changes/enhancements to U2K2 systems which includes testing the solutions and updating relevant documentations

The scope of the role would be determined by allocation of responsibilities across range of sub-processes and all U2K2 systems relating to these processes

Roles & Responsibilities

Within the scope of his/her functional responsibilities the main responsibilities of the U2K2 Support Analyst are:
Business benefits realization
- Drive business benefits by process improvements, initiatives, local and regional projects
- Drives and monitors Process KPI’s achievement through Process Champions. Ensures relevant documentation is updated (together with Process Champions) and corrective actions are taken if and where required
- Monitors status of Local/ Global Projects
- Drives reduction of overall Incidents and User Education Incidents

Deal with any issues on process execution and system usage
- Resolve “How-to” queries and issues due to user knowledge on how to execute process steps and how to use of the related IT system in undertaking process activities
- For queries relating to system issues that he/she cannot resolve, the Analyst should refer to available documentation and reference material to assist with how to use the system
- The Analyst will log relevant incidents with the IT Service Desk after verifying this in not a “How-to” and to provide enough detail on the issue, scope, extent of business impact to support effective resolution of the U2K2 / IT issue.

Assist in resolution of U2K2 System problems
- The Analyst will work with the relevant U2K2 / IT Team to help specify the problem with the U2K2 system
- The Analyst will assist in the testing of U2K2 / IT solutions to resolve problems and will help to confirm resolution of relevant U2K2 / IT Incidents within his/her scope of responsibility
- For Urgent incidents with U2K2 / IT Systems the Analyst will help clarify impact and scope of the incident - working closely with the IT Team
- For persistent problems the Analyst will work with the U2K2 / IT Team in problem investigation as required to ensure effective operation of the system in his/her process area

Changes to U2K2 / IT Systems
- The Analyst will support Process Champion in CAB (Change Advisory Board) meetings to gain necessary support and approval for system changes and help to specify these changes
- For changes made to U2K2 / IT systems in his/her area of responsibility the Analyst will need to conduct User Acceptance Testing (UAT) in order to validate the solution meets requirements of the business and ensure timeliness of signoff
- If the changes are locally specific, the Analyst will need to update required local documentations (Process Flows in ARIS, Test Scripts and Training Materials) associated with the change

Manage impact of system changes through regression testing
- For any significant changes made to U2K2 / IT System introduced at