Customer Support Specialist

7 days ago

القاهرة, Egypt Mindpec Solutions Full time

Process : Global Ads Social Media
Operations hours : 9 hour Rotational shift for 5 days
salary : 7000 to 8000RM

Overview

The CSS will be the primary contact for customers using the client’s website shopping channel.

The CSS lives the values of our client which are:
- 1. Responsibility: The CSS represents the client and is the face of the brand to the outside world.

2. Quality and a Passion for Excellence: We always want to shoot for the best possible result.

The CSS is expected to project a professional company image through various communication channels.

Technical Skills:

- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office

Overview of CSS Role:

- CSS represents the brand, the culture, and the values of the client
- Your attitude and how you behave will determine how our client is perceived by its customers
- It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
- Customer concerns must be handled positively and professionally
- Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers

Responsibilities and Accountabilities
- Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times
- Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty
- Identify and escalate priority issues through appropriate channels as and when necessary
- Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience
- Maintain and improves quality of service by sharing suggestions and recommendations
- Keep job knowledge and skills up to date by attending training and continuously learning
- Meet all key performance indicators set by the company and client
- Adhere to the policies and procedures set by the company and client

**Job Types**: Full-time, Permanent

Pay: E£77,800.00 - E£80,000.00 per month

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