Customer Contact Specialist
2 weeks ago
*Job Responsibilities:
• Respond to service requests via various communication channels (phone, emails, or dealership website) and record customer and vehicle data.
• Provide specialized information on the subject of services and products and respond to queries about service-relevant issues on behalf of the Sales team.
• Coordinate with internal and external customers and specialists as needed.
• Update or create customer and vehicle data in the system during calls.
• Prepare workshop preorders and ensure all necessary documentation is ready for Service Advisors.
• Check service team availability and schedule appointments efficiently.
• Ensure proper appointment spacing and reserve the required resources.
• Prepare the necessary arrangements for the appointments between the customer and the certified service advisor.
• Coordinate with the Customer Assistance and Contact Centers.
• Confirm customer agreements and determine payment methods.
• Conduct service follow-up calls to assess customer satisfaction and initiate complaint management if necessary.
• Support service and marketing initiatives for customer acquisition.
• Assist customers with inquiries regarding repair progress, part pricing, and accessories.
*Job Requirements & Qualifications:
• Bachelor's degree in any discipline.
• 1-3 years of experience in CRM/Customer Support/Customer Service.
• Previous experience in an automotive industry would be an advantage.
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