Call Center Operations Supervisor

4 days ago

Banī Suwayf, Beni Suweif, Egypt Aura Communication Full time 60,000 - 120,000 per year

**Company Description

Aura Communication, established in 2012 in Cairo, Egypt, comprises over 800 employees focused on delivering the ultimate customer experience. Our service offerings include a wide range of Business Process Outsourcing (BPO) services, such as call center operations, inbound and outbound services, and back office services, all customized to our clients' needs. We specialize in high-quality outsourced customer support solutions, with an emphasis on inbound customer care, sales, marketing, and technical support.

Role Description

This is a full-time on-site role in Beni Suef for a Call Center Operation Supervisor. The Call Center Operation Supervisor will be responsible for overseeing daily operations, managing a team of call center representatives, monitoring performance, and ensuring high-quality customer service. Tasks include developing and implementing operational procedures, providing training and support to the team, analyzing call center metrics, and handling customer escalations.

Qualifications

  • Supervisory Skills and Operations Management skills
  • Strong Analytical Skills
  • Excellent Communication skills
  • Experience in operations and managing call center environments
  • Ability to work on-site in Beni Suef
  • Proven track record of ensuring high-quality customer service
  • Bachelor's degree in Business Administration, Management, or a related field

Benefits

  • Attractive Net Salary and Kpi's
  • Social & Medical insurance
  • Equipment provided & connectivity allowance
  • Collaborative and inclusive work environment**

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