Operation Call Center Supervisor

4 days ago

Banī Suwayf, Beni Suweif, Egypt Aura Communication Full time 120,000 - 180,000 per year

Company Description

Aura Communication, established in 2012 in Cairo, Egypt, is a leading provider of Business Process Outsourcing (BPO) services with more than 800 employees. We specialize in delivering high-quality outsourced customer support solutions, including call center services, inbound and outbound calls, back office services, sales, marketing, and technical support. Our focus is on providing flexible and customized customer care solutions to meet the unique needs of our clients, ensuring the ultimate customer experience.

Role Description

This is a full-time on-site role located in Beni Suef for an Operation Call Center Supervisor. The supervisor will be responsible for overseeing the daily operations of the call center, ensuring customer satisfaction, managing a team of call center agents, and maintaining high performance levels. They will monitor and analyze call center metrics, provide feedback and coaching to team members, and ensure compliance with company policies and procedures.

Qualifications

  • Supervisory Skills and Team Management
  • Customer Satisfaction and Communication skills
  • Analytical Skills to monitor and evaluate call center performance
  • Experience in a call center or customer service environment is a plus
  • Strong problem-solving skills and the ability to make data-driven decisions
  • Excellent organizational and time-management skills
  • Proficiency in relevant software and tools

Benefits

  • Net Salary and Bonus scheme
  • Social & medical insurance
  • Equipment provided & transprtation allowance
  • Collaborative and inclusive work environment

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