Customer Support Specialist

2 days ago

Madīnat an Naşr, Cairo, Egypt wego Full time
About WegoPro

Business Travel. Simplified.

WegoPro is a fast-growing, tech-enabled travel platform redefining the corporate travel experience. Headquartered in Singapore and backed by the Wego Group—one of the largest online travel marketplaces in APAC and MENA—we provide businesses with flexible, intuitive tools to manage their travel effortlessly.

Our mission is to streamline business travel for modern teams by offering a seamless, smart, and productive experience.

What You'll Do

As a Customer Support Specialist, you'll be on the frontline of delivering exceptional travel experiences for our B2B clients. Your responsibilities will include:

  • Managing end-to-end travel support for corporate clients, including flights, hotels, and ancillary services
  • Resolving booking-related issues in coordination with airlines, hotel partners, and our supplier network
  • Maintaining high customer satisfaction by providing prompt support across calls, emails, and chat
  • Taking complete ownership of customer issues and resolving them proactively
  • Navigating GDS platforms to process and modify bookings efficiently
  • Collaborating with internal teams (sales, operations, tech) to ensure seamless service delivery
  • Sharing feedback and suggestions to improve WegoPro's customer support processes
What We're Looking For
Must-Haves:
  • 2+ years of experience in travel operations or customer support, preferably in a B2B or corporate travel setting
  • Hands-on experience with GDS platforms—Sabre, Amadeus, or Galileo (mandatory)
  • Excellent written and verbal communication skills in English
  • Proven ability to support customers across multiple channels (phone, email, chat)
  • A customer-first mindset with a strong service ethic
Nice-to-Haves:
  • Experience in a corporate travel agency or tech-enabled travel company
  • Familiarity with CRM and support tools like Intercom, Zendesk, or Salesforce
Location Requirement

This is a full-time, office-based role located in Cairo (Nasr City). Applicants must be within commuting distance and available to work on-site.

You'll Thrive Here If You Are:
  • Autonomous – You're confident working independently and don't need micromanagement
  • Organized – You manage your tasks efficiently and stay focused under pressure
  • Empathetic – You understand customer pain points and resolve them with care
  • Tech-Savvy – You learn new tools quickly and apply them effectively
  • Adaptable – You stay positive and agile in a dynamic environment
  • Growth-Oriented – You seek feedback and continuously strive to improve
Why Join Us?

At WegoPro, you'll join a lean, ambitious team transforming how businesses travel. Expect ownership, fast growth, and the opportunity to make a real impact in a space that's ready for innovation.

  • Customer Service Specialist

    4 days ago

    Madīnat an Naşr, Cairo, Egypt MD DENTAL Full time

    Role DescriptionThis is a full-time on-site role for a Customer Service Specialist located in Nasr City. The Customer Service Specialist will handle day-to-day responsibilities such as assisting customers in resolving inquiries, providing helpful support, addressing customer concerns, and maintaining a high standard of customer satisfaction. The role...

  • Senior Technical Support

    1 week ago

    Madīnat an Naşr, Cairo, Egypt BlackStone eIT Full time 30,000 - 60,000 per year

    We are looking for an experienced Senior Technical Support Specialist to lead our support team within the Product Department. The role involves managing support operations for multiple live systems across diverse customers, ensuring efficient ticket triage, reporting, and follow-ups with L2/L3 teams.Key Responsibilities:Lead and mentor the support team...

  • Senior Training Specialist

    4 days ago

    Madīnat an Naşr, Cairo, Egypt AREX Group Full time

    Company DescriptionAREX Group is a multidisciplinary consultancy firm delivering integrated solutions across the Gulf region and North Africa. With offices in Dubai and Cairo, the company — established in 2006 — provides expert services in Government Affairs, Legal Consultancy, Training & Development, Audit Systems, and Facility Management.Role...

  • Treasury Specialist

    2 days ago

    Madīnat an Naşr, Cairo, Egypt OTIS Full time

    Date Posted: Country:EgyptLocation:11 M.Mandour, Nasr City, CairoAt Otis, we move billions of people every dayHow? Through our talented Team of more than 72,000 employees, who are passionate about what we do and what's next.From our foundation of excellent products (escalators, elevators and moving walkways), to our next chapter of digital transformation,...

  • OD Specialist

    2 weeks ago

    Madīnat an Naşr, Cairo, Egypt Khaled Khoshala For Industry & Trading Co. (Avanti) Full time 90,000 - 120,000 per year

    Company DescriptionLocated in Obour City, Khaled Khoshala For Industry & Trading Co. (Avanti) is known for manufacturing top-quality food products. The company's offerings include a variety of processed cheddar and white cheese, known for their wide yet unique flavors and premium ingredients. Additionally, Avanti produces extra virgin olive oil sourced...

  • Business Development Specialist

    2 weeks ago

    Madīnat an Naşr, Cairo, Egypt Medicova Full time 60,000 - 120,000 per year

    Company DescriptionMedicova is the leading online recruitment job portal for healthcare professionals, connecting talent with job opportunities in the Gulf region. We pride ourselves on being the gateway to healthcare excellence, enabling professionals to unlock their potential and advance their careers in the healthcare sector.Role DescriptionThis is a...

  • Onboarding Specialist

    2 weeks ago

    Madīnat an Naşr, Cairo, Egypt iSchool Full time 40,000 - 60,000 per year

    iSchool is looking for an enthusiastic and detail-oriented Onboarding Specialist to support our mission of delivering an exceptional onboarding experience for new employees. The Onboarding Specialist will play a crucial role in ensuring that new hires are effectively integrated into our company culture and equipped with the necessary tools for success. This...

  • Onboarding Specialist

    3 hours ago

    Madīnat an Naşr, Cairo, Egypt iSchool Full time

    iSchool is looking for an enthusiastic and detail-oriented Onboarding Specialist to support our mission of delivering an exceptional onboarding experience for new employees. The Onboarding Specialist will play a crucial role in ensuring that new hires are effectively integrated into our company culture and equipped with the necessary tools for success. This...

  • Medical Records Specialist

    4 days ago

    Madīnat an Naşr, Cairo, Egypt Innovative Work Solutions Full time

    Company DescriptionInnovative Work Solutions is a leading provider of professional outsourcing services, dedicated to empowering businesses with smart, flexible, and dedicated solutions. With a rich history of excellence and a commitment to innovation, we specialize in delivering seamless customer experiences across diverse industries. Our visionary team,...

  • Sales Specialist

    1 week ago

    Madīnat an Naşr, Cairo, Egypt Welco Group Full time 20,000 - 60,000 per year

    (Sales Specialist )For immediate hiringBachelor's degree in marketing, business administration, or any related field.Proven experience in salesGood in EnglishExcellent written and verbal communication skills.Strong communication and interpersonal skills.Customer-oriented with a passion for delivering excellent service.Ability to work independently and as...