Offshore quality and training specialist

7 days ago

Cairo, Cairo, Egypt NEXperience Full time 100,000 - 200,000 per year

Company Description

NEXperience is a CX innovation company dedicated to redefining customer engagement for global brands. Combining elite talent, advanced AI technologies, and industry expertise, we deliver scalable solutions in customer support, digital sales, and back-office operations. We specialize in serving sectors like healthcare, technology, education, and e-commerce, while ensuring compliance with HIPAA and GDPR. Trusted by both fast-growing startups and industry leaders, we provide quality services with cost reductions of up to 40%. Based in Egypt, our teams operate around the clock to help businesses grow and thrive.

Role Description

This is a full-time on-site role for an Offshore Quality and Training Specialist based in Cairo. The specialist will oversee quality control processes, conduct quality audits, and enforce quality assurance standards. Responsibilities include analyzing performance data, implementing training programs for continuous improvement, and ensuring compliance with company policies. The role requires effective communication with team members and stakeholders, as well as addressing areas for improvement through structured feedback and solutions.

Qualifications

  • Proficiency in Quality Control, Quality Auditing, and Quality Assurance
  • Strong Analytical Skills for evaluating data and determining improvement areas
  • Excellent Communication skills for collaborating with team members and stakeholders
  • Relevant experience in quality management and training implementation
  • Ability to operate in a fast-paced, high-performance environment
  • Familiarity with customer experience (CX) processes is a plus
  • Bachelor's degree in a relevant field or equivalent work experience
  • Fluent in english (B2+)

  • Offshoring training and quality specialist

    7 days ago

    Cairo, Cairo, Egypt NEXperience Full time 15,000 - 30,000 per year

    Company DescriptionNEXperience is a customer experience innovation company revolutionizing how global brands interact with their customers. By combining exceptional talent, advanced AI, and industry expertise, NEXperience offers scalable nearshore solutions in customer support, digital sales, and back-office operations. Trusted by both emerging startups and...

  • English Quality Specialist "Telecommunication industry"

    5 days ago

    Cairo, Cairo, Egypt Quality Inn & Full time

    We're hiring Quality Specialist-(Call Center/GSM)Requirements:-English level B2-Quality experience as Quality for 1 year.-Call Center and GSM Mobile background.-Experience in the telecom industry (Accounts) is a must like -COPC awareness and knowledge.

  • Training Specialist

    13 hours ago

    Cairo, Cairo, Egypt Fort Capital Group Full time

    Company DescriptionFort Capital Group (FCG) is a leading agro-food company in Egypt, recognized for its premium frozen potato products under the Fregy's brand. Sourced from the fertile East Oweinat region and produced in a state-of-the-art facility, FCG supplies a variety of tailored cuts to foodservice and retail partners globally. With a presence in over...

  • Training Specialist

    5 days ago

    New Cairo, Cairo, Egypt Confide Consulting Full time

    Company DescriptionEGYCHAM is a leading HR Consultancy & Business Hub, launched in April 2010, offering consultancy, training, and recruitment services. With a client portfolio of over 300 companies across various industries and more than 700 clients for training and recruitment services, EgyCham operates three branches located in Cairo, Dubai, and Riyadh....

  • Operations Specialist

    7 days ago

    Cairo, Cairo, Egypt BOOST Consulting and Training Full time 80,000 - 120,000 per year

    Role DescriptionThis is a full-time hybrid role for an Operations Specialist. The role is located in Cairo, Egypt. The Operations Specialist will be responsible for managing daily operations, overseeing project management activities, and supporting sales processes. Effective communication and strong organizational skills are vital to this...

  • Training Specialist

    5 days ago

    Cairo, Cairo, Egypt Fawry Full time

    Company DescriptionFawry for Banking Technology and Electronic Payments S.A.E. is the leading Egyptian digital transformation and fintech platform, revolutionizing Omni-channel payments in Africa and the Middle East. Offering over 1,186 financial services through 225,000+ locations, Fawry simplifies bill payments and other services through multiple channels,...

  • Training Specialist

    7 days ago

    New Cairo, Cairo, Egypt Voryntisy Full time 60,000 - 120,000 per year

    Role DescriptionThis is a full-time, on-site role located in New Cairo for a Training Specialist. The Training Specialist will be responsible for developing and delivering training programs, creating instructional materials, and assessing the training needs of faculty members. Daily tasks include facilitating training sessions, providing customer service to...

  • Training & Research Specialist

    5 days ago

    Cairo, Cairo, Egypt Coptic Orphans Full time 30,000 - 60,000 per year

    Training & Research SpecialistPurpose of the JobThe Training & Research Specialist supports the design, delivery, and evaluation of training initiatives across Coptic Orphans' programs, with a focus on strengthening field staff, volunteer representatives, and partner organizations. This role assists in developing training materials, facilitating sessions,...

  • Training Programs Specialist

    7 days ago

    Cairo, Cairo, Egypt Regional Center for Renewable Energy and Energy Efficiency (RCREEE) Full time 30,000 - 60,000 per year

    The Regional Center for Renewable Energy and Energy Efficiency (RCREEE) is an intergovernmental organization with diplomatic status that aims to enable and increase the adoption of renewable energy and energy efficiency practices across Pan-Arab countries and is the official technical arm institution of both League of Arab State – Energy Department and...

  • Quality Assurance Specialist

    5 days ago

    Cairo, Cairo, Egypt BTECH Full time 30,000 - 42,000 per year

    Ensure that standards and safety regulations are observed Address and discuss issues and proposed solutions with superiors Document quality assurance activities and create audit reports Make recommendations for improvement Create training materials and operating manuals RequirementsProven work experience as a Quality Assurance Specialist specializing in...