Verification Manager
2 weeks ago
Location: 6th Of October Smart Village
Job purpose (Role)
Lead and Manage Egypt based multi process operations in the space of background verification services.
Duties and responsibilities
Drive People and Performance Management
Drive improvement in the existing process, operational systems.
Support better management reporting, information flow and management, business process and organizational planning.
Conduct review of Operations Performance on a daily, weekly and monthly basis with process managers, team leaders.
Have regular meetings and provide updates in the form of formal reviews to the senior leadership on the health of Operations and key challenges faced.
Carry out improvement projects
Conduct quarterly appraisals for those under direct supervision
Supervise and coach Managers/Team Leaders and prepare them for the next level.
Relationship Management with clients, Vendor and issuing authorities.
Establish benchmarks and analyze reasons for deviations, if any
Design and implement rewards and recognition
Daily and Weekly MIS reporting – Internal and External
Work scheduling and allocation
Manage quality and audits
Streamlining and implementation of processes across teams and offices
Periodic review and tasks and explore alternatives of executing it efficiently & economically
Qualifications
Graduate in any discipline
6-8 years of experience with min 1-2 years at Managerial level
Should have handled a team of at least 50 plus people
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