Customer Success Executive

1 week ago

Sheikh Zayed, Egypt Nasoft Full time 120,000 - 240,000 per year


• Manage the onboarding process for SMB customers and ensure a smooth product adoption experience.

• Handle daily customer inquiries through calls, messages, and WhatsApp, ensuring fast and effective resolution.

• Maintain regular engagement with customers to improve retention and product usage.

• Monitor customer activity, identify usage gaps, and proactively re-engage low-usage accounts.

• Educate customers on new features, product updates, and best practices to maximize value.

• Identify upselling and cross-selling opportunities based on customer needs.

• Log all customer interactions, issues, and follow-ups accurately within the CRM.

• Coordinate with Product and Technical teams to escalate and resolve complex issues.

• Prepare periodic reports on customer health, usage trends, and satisfaction levels.

• Perform any other related duties as assigned.


• Bachelor's degree or diploma in Business, Communications, or any related field.

• 1–3 years of experience in Customer Success, Account Management, Customer Support, or SaaS onboarding.

• Saudi/Gulf dialect is highly preferred.

• Experience with SaaS platforms or GCC-based clients is a strong plus.

• Strong communication and customer empathy skills.

• Good problem-solving, conflict-resolution, and time-management abilities.

• Familiarity with CRM systems and customer lifecycle metrics.

Working Conditions


• Total working hours: 9 hours daily (8 hours work + 1-hour break).

• Work mode: Office-based

• Location: Sheikh Zayed.

• Two days off per week.


• Performance evaluation based on customer retention, activation rate, response time, task completion, and customer satisfaction.

Competitive base salary + attractive commission structure.

Professional development and career advancement opportunities.

Supportive, energetic, and multicultural team environment.

Social and medical insurance coverage.

Learning & Development programs (L&D)

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