Customer Success Executive

2 weeks ago


Sheikh Zayed City Cairo, Egypt Nasoft Full time 120,000 - 240,000 per year
  • Manage the onboarding process for SMB customers and ensure a smooth product adoption experience
  • Handle daily customer inquiries through calls, messages, and WhatsApp, ensuring fast and effective resolution
  • Maintain regular engagement with customers to improve retention and product usage
  • Monitor customer activity, identify usage gaps, and proactively re-engage low-usage accounts
  • Educate customers on new features, product updates, and best practices to maximize value
  • Identify upselling and cross-selling opportunities based on customer needs
  • Log all customer interactions, issues, and follow-ups accurately within the CRM
  • Coordinate with Product and Technical teams to escalate and resolve complex issues
  • Prepare periodic reports on customer health, usage trends, and satisfaction levels
  • Perform any other related duties as assigned

Requirements

  • Bachelor's degree or diploma in Business, Communications, or any related field
  • 1-3 years of experience in Customer Success, Account Management, Customer Support, or SaaS onboarding
  • Saudi/Gulf dialect is highly preferred
  • Experience with SaaS platforms or GCC-based clients is a strong plus
  • Strong communication and customer empathy skills
  • Good problem-solving, conflict-resolution, and time-management abilities
  • Familiarity with CRM systems and customer lifecycle metrics

Working Conditions

  • Total working hours: 9 hours daily (8 hours work + 1-hour break)
  • Work mode: Office-based
  • Location: Sheikh Zayed
  • Two days off per week
  • Performance evaluation based on customer retention, activation rate, response time, task completion, and customer satisfaction

Benefits
Competitive base salary + attractive commission structure.

Professional development and career advancement opportunities.

Supportive, energetic, and multicultural team environment.

Social and medical insurance coverage.

Learning & Development programs (L&D)



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