Senior Conversational AI Engineer

4 days ago

th of October City, Giza, Egypt IST Networks Full time $100,000 - $120,000 per year

Job Summary

We are seeking an experienced
Senior Conversation Designer
to lead the design and development of intelligent conversational experiences across chatbot and IVR platforms such as

,
Genesys Cloud
, and other
NLP/NLU
platforms. You will collaborate with product managers, developers, linguists, and UX experts to craft scalable, intuitive, and human-like user experiences.

Responsibilities

  • • Lead the design of conversational flows for voice and chat interfaces across multiple platforms.
  • Architect end-to-end conversation journeys considering user goals, intents, dialog management, error handling, escalation, and tone.
  • Work closely with platform engineers to configure, test, and optimize bot behavior in

    ,
    Genesys Cloud
    , or similar platforms.
  • Create wireframes, scripts, dialog trees, and design specs with a strong focus on user-centricity and accessibility.
  • Apply advanced
    NLU/NLP design
    strategies, manage training data, utterance tuning, and fallback handling.
  • Use analytics and user feedback to optimize conversational experiences over time.
  • Mentor junior team members and guide best practices in conversation design and platform implementation.
  • Collaborate with cross-functional teams to ensure design consistency, functional integration, and performance.
  • Customer Communication:
    Engage with customers to understand requirements and provide clear technical guidance.
  • Team Engagement:
    Mentor team members and support collaboration across the team.

Requirements

  • 4+ years in AI solutions, conversation design, voice UX, or chatbot development.
  • Proven experience designing and deploying bots in at least one of these platforms;

    ,
    Genesys Cloud
    ,
    Sprinklr
    , or similar tools.
  • Strong understanding of conversational AI, voice design principles,
    NLU/NLP
    and models trainings concepts.
  • Familiarity with JSON, API integration, and platform configuration logic (e.g., node flows, context variables).
  • Excellent written and verbal communication skills.
  • Experience with user testing, usability research, and analytics.
  • Ability to lead design reviews, documentation, and stakeholder presentations.
  • Proven experience in technical solutions deployment to production environments and managing conflicts between different work environments.
  • (Bonus) Proven experience in version control concepts.
  • (Bonus) Knowledge of voice interaction design for smart IVR systems.

Nice to Have

  • Understanding of accessibility and inclusive design.
  • Familiarity with Agile methodologies or project tracking tools (e.g., Jira, Confluence).

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