Conversational AI Team Lead

7 days ago

th of October City, Giza, Egypt IST Networks Full time

Job Summary

We are seeking a talented and motivated Conversation AI Team Lead to join our Team. As a Conversation AI Team Lead, you will play a crucial role in designing, developing, and maintaining cutting-edge conversational AI systems that deliver exceptional user experiences. You'll collaborate with cross-functional teams to drive innovation, implement natural language processing (NLP) techniques, and contribute to the advancement of our conversation AI capabilities.

Responsibilities


• Eliciting Business Requirements: Efficiently extract customer requisites pertaining to

Conversation AI solutions, and subsequently transform these requirements into meticulous

conversation designs utilizing industry-leading CDI best practices.


• Constructing Conversation Flows: Leverage diverse technologies to construct conversation AI

flows that align seamlessly with client specifications and needs.


• Data Processing: Collaborate with designers, linguistics and NLP analysts to preprocess and

curate training data, ensuring high-quality and diverse datasets for model training.


• Model Training and Tuning: Train, fine-tune, and optimize NLP models using large datasets to

improve language understanding, and contextual responses.


• Integration and Testing: Integrate NLP models into real-time conversation systems and conduct

thorough testing to ensure robustness, accuracy, and optimal performance.


• Evaluate and optimize the performance of NLP models, including accuracy, precision, recall, and

overall user experience.


• Research and Innovation: Stay updated with the latest advancements in NLP and AI, and

proactively bring innovative ideas to the team to improve the conversational AI experience.


• Documentation: Create and maintain comprehensive documentation for models, processes, and

best practices, facilitating knowledge sharing within the team.

Requirements

  • Bachelor's or Master's degree in Computer Science, Artificial Intelligence, or a related field, with

a focus on NLP, machine learning, or deep learning.

  • Proven experience in developing and deploying NLP models, conversational agents, chatbots, or

similar applications.

  • Familiarity with RESTful APIs, microservices architecture, and cloud platforms (AWS, GCP, or

Azure).

  • Excellent problem-solving skills and the ability to analyze and optimize complex systems.

  • Strong communication skills and the ability to collaborate effectively with multidisciplinary

teams.

  • Experience with MS Composer, Kore.AI and Cognigy platforms is a plus

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