Customer Service Representative
2 weeks ago
Role Description
This is a full-time on-site role for a Customer Service Representative, based in Cairo. The Customer Service Representative will be responsible for assisting customers by addressing inquiries, resolving complaints, providing accurate information about products or services, and ensuring high levels of customer satisfaction. Daily tasks will include managing customer interactions via various communication channels, documenting interactions, and collaborating with team members to improve customer experience and processes.
Qualifications
- Proficiency in Customer Service, Customer Support, and a strong focus on Customer Experience
- Ability to prioritize and ensure Customer Satisfaction by effectively addressing inquiries and resolving concerns
- Strong communication skills and a passion for delivering excellent service
- Capability to handle multiple tasks and work efficiently in a fast-paced environment
- Previous experience in a related role is a plus
- Fluency in English
- Problem-solving and interpersonal skills
Benefits:
- Salary up to 19K Net + up-selling commissions
- Social & Medical Insurance
- transportation provided all over Cairo & Giza (door-to-door for females after 11 PM)
- Gym access
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