Guest Relation Officer

5 days ago

Sharm El Sheikh, Egypt AccorHotel Full time
Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

Job Description

We are seeking a friendly and customer-focused Guest Relation Officer to join our team in the beautiful resort city of Sharm El Sheikh, Egypt. As a Guest Relation Officer, you will be the face of our organization, ensuring that our guests have an exceptional experience from check-in to check-out.

  • Welcome and greet guests upon arrival, providing a warm and professional first impression
  • Handle guest inquiries, requests, and complaints promptly and efficiently
  • Coordinate with various departments to ensure guest needs are met
  • Provide information about hotel services, local attractions, and activities in Sharm El Sheikh
  • Assist with check-in and check-out procedures, ensuring a smooth process for guests
  • Maintain accurate guest records and update information in the hotel management system
  • Anticipate guest needs and proactively offer assistance
  • Resolve guest issues and concerns in a timely and satisfactory manner
  • Promote hotel services and amenities to enhance guest experience and increase revenue
  • Ensure compliance with hotel policies and procedures while maintaining high standards of customer service
Qualifications
  • Excellent communication skills with fluency in English; additional languages are a plus
  • Previous experience in hospitality or customer service
  • Bachelor's degree in Hospitality Management, Tourism, or related field preferred
  • Strong problem-solving abilities and attention to detail
  • Computer literacy, including proficiency in MS Office and hotel management software
  • Familiarity with hotel operations and guest service standards
  • Knowledge of local attractions and services in Sharm El Sheikh
  • Ability to work flexible hours, including evenings, weekends, and holidays
  • Professional appearance and friendly demeanor
  • Empathetic and supportive attitude towards guests
  • Ability to work well under pressure and handle multiple tasks simultaneously
  • Must be able to work in Sharm El Sheikh, Egypt
Additional Information

Your team and working environment:

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

  • Guest Relations Officer

    1 week ago

    Sharm el-Sheikh, Egypt Rixos Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Guest Relation Officer

    1 week ago

    Sharm El Sheikh, South Sinai, Egypt Mövenpick Hotels & Resorts Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Guest Relations Agent

    5 days ago

    Sharm El Sheikh, Egypt AccorHotel Full time

    Company Description With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports...

  • Guest Relations Manager

    6 days ago

    Sharm el-Sheikh, Egypt RIXOS Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Relations Agent

    13 hours ago

    Sharm el-Sheikh, Egypt RIXOS Full time

    **Company Description** With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports...

  • Guest Relations Agent

    13 hours ago

    Sharm el-Sheikh, Egypt RIXOS Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Relations Agent

    2 weeks ago

    Sharm El Sheikh, South Sinai, Egypt Gibbs & Cox Australia Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Guest Relations Agent

    1 week ago

    Sharm El Sheikh, South Sinai, Egypt Barcelo Hotel Group Full time

    We are looking for an enthusiastic and service-minded Guest Relations Officer to join our team at Barceló Tiran Sharm. The ideal candidate is passionate about hospitality, creates meaningful connections with guests, and represents the Barceló brand with professionalism and warmth.Key Responsibilities• Welcome guests upon arrival and ensure a smooth...

  • Guest Relations Specialist

    2 weeks ago

    Sharm El Sheikh, South Sinai, Egypt JAZ Hotel Group Full time

    Are you ready to take your career to the next level? We are a prestigious 5-star hotel chain located in the stunning destination of Sharm El Sheikh( Tui Magic Life Redsina), currently seeking the perfect candidates to fill the position of aGermanGuest relation Officer in our dynamic front office team. If you are passionate and further interested we want to...

  • Guest Relations

    3 days ago

    Sharm El Sheikh, South Sinai, Egypt Barcelo Hotel Group Full time

    Descripción de la empresaBarceló Hotel Group, parte del Grupo Barceló fundado en 1931 en Mallorca, España, es una de las principales empresas turísticas de Europa. Con más de 300 hoteles y habitaciones en 30 países, operamos bajo cuatro reconocidas marcas: Royal Hideaway, Barceló Hotels & Resorts, Occidental Hotels & Resorts y Allegro Hotels....