Partners Onboarding Senior Specialist

5 days ago

Cairo, Cairo, Egypt Breadfast Full time
Role Overview:

Breadfast Food is looking for a Senior Onboarding Specialist to lead the end-to-end onboarding experience for our restaurant partners. You'll handle high-impact, strategic partners and ensure a seamless journey from contract signature to going live. Your role combines hands-on onboarding execution with continuous process improvement, driving partner satisfaction, retention, and operational excellence.


Responsibilities

  • Manage complex or high-value partner onboardings with precision and care, ensuring readiness for launch.

  • Act as the main liaison between Partner Managers, Operations, Support, and Tech to deliver a smooth and timely go-live experience.

  • Review and validate partner data (menus, pricing, hours, logistics) with an eye for detail and accuracy.

  • Conduct training sessions and menu/device setups, ensuring partners fully understand Breadfast systems and service standards.

  • Identify and proactively resolve onboarding blockers—technical, operational, or procedural.

  • Provide guidance and mentorship to junior onboarding specialists and support their performance.

  • Analyze onboarding data to identify process gaps and propose improvements to enhance efficiency and partner experience.

  • Deliver premium onboarding for top-tier restaurant brands, maintaining Breadfast's high standards of quality and professionalism.

Requirements

  • 3–5 years of experience in onboarding, partner success, operations, or implementation roles, preferably within food tech, SaaS, or e-commerce.

  • Proven ability to manage multiple onboarding projects simultaneously.

  • Strong analytical and problem-solving skills with process-oriented thinking.

  • Excellent communication in Arabic and English, both written and verbal.

  • Experience mentoring or training junior team members is a plus.

  • Deep understanding of restaurant operations or digital ordering systems is highly desirable.

  • Ownership mentality and strong attention to detail; you treat every onboarding as a high-stakes launch.

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