Customer Onboarding Specialist

1 week ago

Cairo, Cairo, Egypt ZIWO Full time 10,000 - 50,000 per year

Customer Onboarding Specialist

Location:
The Greek Campus, Downtown Tahrir Square, Cairo


Type:
Full-time


Department:
Customer Success


Work Setup:
On-site

About ZIWO
ZIWO
is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation.

As a fast-growing B2B SaaS startup, we're building the future of customer experience. Our all-in-one cloud solution enables voice, messaging, and CRM integrations for forward-thinking companies across the Middle East and beyond. With a global team of 80+ people, ZIWO is the tech company where innovation meets impact.

About The Role
We're looking for a highly organized and client-focused
Customer Onboarding Specialist
to join our Cairo team. In this role, you'll support new clients as they get started with ZIWO, ensuring a smooth and efficient onboarding experience through hands-on coordination, setup assistance, and training support.

This is a great opportunity for someone with a background in customer service or coordination who is eager to grow in a fast-paced, tech-driven environment.

What You'll Be Doing

  • Assist in scheduling onboarding sessions and maintaining clear communication with clients
  • Help configure ZIWO setups for new customers according to their business needs
  • Guide clients through onboarding documentation, videos, and platform tutorials
  • Track onboarding progress and escalate any blockers to the senior team
  • Collect feedback from clients and support post-onboarding surveys
  • Keep CRM records updated with onboarding milestones and activities
  • Ensure each client receives the tools and guidance needed for a successful launch

What You Bring

  • Bachelor's degree in any field
  • Minimum of 2 years of experience in customer service, training coordination, or administrative roles
  • Strong organizational and follow-up skills
  • Tech-savvy with an interest in SaaS platforms
  • Familiarity with CRM and onboarding tools
  • Fluent in English (Arabic or French is a plus)

Why Join ZIWO

  • Be part of a fast-growing SaaS company shaping the future of customer engagement
  • Work with a collaborative, client-first team passionate about making an impact
  • Enjoy a flexible, hybrid work setup in the heart of Downtown Cairo
  • Grow your career in a supportive, fast-paced environment
  • Make a difference for businesses across the region using our platform

ZIWO is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.

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