Visa Manager

1 week ago


Giza, Giza, Egypt Tasahel - تساهيل Full time 700,000 - 1,300,000 per year

Key Responsibilities:

  1. Operational Leadership

Manage day-to-day visa operations for multiple destinations.

Develop and implement efficient workflow processes and SOPs.

Monitor visa applications, timelines, and compliance requirements.

  1. Team Management

Lead, coach, and motivate visa officers and team leaders.

Conduct performance reviews, training, and skill development.

Allocate tasks, set targets, and monitor results.

3.Customer Experience

Ensure high quality and accurate visa submission.

Handle VIP clients, escalations, and service complaints.

Improve customer satisfaction and turnaround times.

  1. Performance & Reporting

Track KPIs, revenue, and monthly performance.

Prepare regular reports and improvement plans.

Identify operational challenges and recommend solutions.

Requirements:

Bachelor's degree in Business, Tourism, or related field.

Minimum 3–5 years experience in visa operations, preferably in the Egyptian market.

Proven experience in team leadership and performance management.

Strong knowledge of visa procedures, documentation, and embassy processes.

Excellent communication and problem-solving skills.

Ability to work under pressure and meet tight deadlines


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