Workforce Reporting Analyst

About Us:Innovative Work Solutions is a leading provider of professional outsourcing services, specializing in delivering seamless customer experiences across diverse industries. With a commitment to innovation and a client-centric approach, we empower businesses with smart, flexible, and dedicated solutions. Our cutting-edge technology and visionary team...

Position OverviewThe WFM Analyst should guarantee the optimization, automation and innovation of the processes as well as the standardization of them.Key Responsibilities(may perform other duties as requested, not specifically addressed in this document)· Analyze historical data to provide insights and recommendations for improving workforce efficiency.·...

Position Summary:The Reporting Analyst plays a pivotal role in driving data-informed decisions across internationalBPO operations. This role is responsible for designing, maintaining, and optimizing global reportingframeworks, KPIs, and dashboards that measure operational performance, customer satisfaction, workforceefficiency, and strategic initiatives. The...

Position OverviewThe Real Time Analyst monitors on a daily basis different levels of Contact Center activities and analyzes performance data in real time. Main purpose of that action is to identify weak points and suggest more efficient management solutions to supervisors and managers.Key Responsibilities• Generates and delivers real-time reports to...

Reporting to Global Workforce Management Lead, the Workforce Headcount Planning Analyst is leading and managing end to end headcount resource planning life cycle and site performance to ensure enable effective management and of all inbound and back office work types across a vast insurance enterprise. The position will have high visibility to all operations...

Teleperformance is a global digital business services company that delivers advanced, digitally powered services to streamline business operations for top brands. With a global scale and local presence, Teleperformance aims to support communities, clients, and the environment in meaningful and sustainable ways.Position OverviewThe WFM Analyst should...

Job OverviewThe role of a WFM Analyst is to support the workforce management function within an organization byanalyzing data, forecasting workload, and optimizing resource allocation through to support theachievement of KPI and organizational objectives.ResponsibilitiesData Analysis, Forecasting and Financial Analysis:Tracking and analyzing historical data,...

Job Title:WFM Real Time AnalystDepartment:Project Workforce ManagementReports To:WFM Planning AnalystPosition Overview:The Real Time Analyst monitors on a daily basis different levels of Contact Center activities and analyzes performance data in real time. Main purpose of that action is to identify weak points and suggest more efficient management solutions...

Key Responsibilities:• Develop and maintain short- and long-term forecasts based on historical data, trends, and business inputs.• Create and manage agent schedules to meet service level and productivity targets.• Conduct real-time monitoring of call volumes, agent adherence, and queue performance.• Adjust staffing and intraday plans to address...

**Description**: As a Business Reporting Sr. Analyst you will be responsible of creating business reports that provide insight into key data points **Job Responsibility**: - Maintain databases and perform updates as necessary - Accurately analyze and collect data for various types of business reports - Create business reports that provide insight into key...