Customer Support Associate

6 days ago

New Cairo, Cairo, Egypt Kotn Full time 25,000 - 50,000 per year

At Kotn, we're changing how things are created and consumed—crafting pieces only from the finest natural fibers, in ways that honor the people who make them and the places they're made. We built Kotn from the ground up, working hand-in-hand with smallholder cotton farmers and every step of our supply chain to ensure the highest quality of life for those who create our pieces and the highest quality product for you. Now a Certified B Corp voted Best for the World, a portion of every order helps provide accessible education for our farmers' children.What you'll be working on:
Customer Support (80%)

  • Customer-facing everyday: provide best-in-class customer support to all customers; fielding questions and providing upbeat, customized support
  • Review ticket responses to meet quality standards and improve current processes where necessary
  • Maintain alignment with all brand and marketing initiatives, and be up-to-date with new launches, new materials, sizing etc.
  • Resolve customer requests in a timely manner by going above and beyond to ensure a consistently great experience and satisfactory resolution to all customer interactions
  • Identify customer needs or desires in order to recommend the appropriate products and drive for sales increasing solutions
  • Deliver surprise and delight moments to ensure an exceptional experience where possible

Reporting and Operations (20%)

  • Tackle day to day operational tasks, such as processing and facilitating returns/exchanges between customers and fulfillment team
  • Report on key customer service metrics and share learnings and insights regularly
  • Coordinate/liaison between customers, fulfillment/warehouse team and in-store sale associates
  • Maintain alignment with all brand and marketing initiatives, and be up-to-date with new launches, new materials, sizing etc.

What You'll Bring:
Customer-focused
Keeps the customer in mind & acts as their champion and voice within the organization
Detail Oriented
Demonstrate meticulous attention to detail by ensuring accuracy in all operational tasks, and customer facing programs.
Communication
Demonstrates awareness by adjusting language and terminology, both written and verbally, for intended audience to clearly convey ideas and address opportunities.
Critical Thinking
Data oriented story teller, enabling curiosity to find innovative solutions to continuously improve business areas.
Initiative
Self-starter, naturally motivated to seize opportunities and get started without prompting.
Additional Requirements:
1+ year experience within customer service using a ticketing systemProficient in English, both written and verbal is requiredMust be available to work flexible shifts, including evenings, nights, and weekends, to ensure round-the-clock coverage in alignment with Toronto EST hours

  • Customer Support Associate

    6 days ago

    Cairo, Cairo, Egypt Tabby | تابي Full time 60,000 - 120,000 per year

    Company DescriptionTabby is a financial technology company that empowers millions of people in the Middle East to manage their spending and maximize their finances. With the support of over 40,000 global brands and small businesses, including Amazon, Noon, SHEIN, Adidas, IKEA, H&M, and Samsung, Tabby's technology facilitates flexible payments both online and...

  • Customer support

    6 days ago

    New Cairo, Cairo, Egypt Sutherland Global Service Limited Full time 60,000 - 120,000 per year

    Company DescriptionSutherland is a global leader in Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics. We partner with world-class brands to deliver exceptional customer experiences and business process excellence. Powered by our foundation in Digital Engineering, we drive innovation, enable scalable transformation, and help...

  • Associate - Seller Support

    6 days ago

    Cairo, Cairo, Egypt Majid Al Futtaim Full time 20,000 - 40,000 per year

    BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour,...

  • Customer Support Specialist

    6 days ago

    New Cairo, Cairo, Egypt multinational Full time 60,000 - 120,000 per year

    Role DescriptionThis is a full-time on-site role for a Customer Support Specialist based in New Cairo. The Customer Support Specialist will handle customer inquiries, provide assistance, resolve issues, and ensure a high level of customer satisfaction. Key responsibilities include offering technical support, troubleshooting problems, and collaborating with...

  • Customer Support Representative

    6 days ago

    New Cairo, Cairo, Egypt Webhelp Full time 80,000 - 120,000 per year

    Company DescriptionWe're Concentrix, a global technology and services leader that powers the world's best brands, today and into the future. We're human-centered, tech-powered, and intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.Role DescriptionThis is a full-time...

  • Customer Support Agent

    6 days ago

    New Cairo, Cairo, Egypt Shlenpower Full time 500,000 - 1,000,000 per year

    Company DescriptionShlenPower is dedicated to empowering individuals in the digital economy through its innovative DLICOM App and DLICOM Token. The app provides users with a seamless and secure platform to manage finances, conduct digital transactions, and access diverse financial services. The blockchain-powered DLICOM Token enables fast, transparent, and...

  • Customer Support Specialist

    6 days ago

    New Cairo, Cairo, Egypt Element Real Estate Full time 2,100,000 - 4,200,000 per year

    Company DescriptionElement Real Estate is a Consulting firm offering comprehensive commercial and residential property solutions to support investors across Egypt. Renowned for its commitment to client satisfaction, the company provides expert guidance to help clients make informed real estate investment decisions. With a deep understanding of the market,...

  • Customer Support

    6 days ago

    New Cairo, Cairo, Egypt TP Full time 20,700 per year

    Role:Financial advisor (customer support)Location: New CairoSpecifications and Benefits:Salary: 20,700 EGP (NET) + IncentivesOvertime in dollars (USD)Rotational shifts (5 PM - 4 AM - 'max 2 AM for females with door-to-door transportation') - Fixed days off (Saturday & Sunday)Salary increase after 6 monthsKPIs in Euro equivalentTransportation is provided all...

  • Customer Support Specialist

    6 days ago

    New Cairo, Cairo, Egypt FilKhedma, a Sweepsouth company Full time 60,000 - 120,000 per year

    PURPOSE OF JOB:The support operations specialist is responsible for answering customer inquiries and complaints to ensure satisfactory resolution and high customer retention and rebooking rates. KEY RESPONSIBILITIESinclude the following. Other duties may be assigned.Day-to-day tasks:·       Answer customer support inbound calls...

  • English Customer Support Representative

    6 days ago

    Cairo, Cairo, Egypt LEO Trading Agency Full time 40,000 - 60,000 per year

    Company Overview:LEO Trading Agency is a limited liability company operating under a franchise model and specializing in trading agencies. Since partnering with Vodafone Egypt in July 2012, we have successfully owned and managed 31 Vodafone Express stores across the country. In addition to our telecommunications retail operations, LEO Trading Agency is also...