software business analyst

Job Objective

• Develop and align business strategies and objectives with actionable plans and projects is crucial. This objective ensures that the business analyst plays a strategic role in the organization, helping to drive its long-term success.
• Elicit, document, and prioritize business requirements is fundamental. This objective ensures that the analyst understands and communicates the needs of stakeholders effectively, which is essential for successful project outcomes.
• Identify and analyze existing business processes for improvement is key. This objective focuses on enhancing efficiency, reducing costs, and increasing productivity, which can have a significant impact on the organization's bottom line.

Job Duties & Responsibilities

• Strategic Planning

: Develop and contribute to the formulation of strategic plans, objectives, and roadmaps in collaboration with senior management. Align business strategies with technology solutions to achieve organizational goals.
- Requirements

Management

: Lead the requirements gathering process, including eliciting, documenting, and analyzing business requirements. Ensure that requirements are clear, complete, and traceable throughout the project lifecycle.
- Process

Improvement

: Identify and assess existing business processes to recommend and implement improvements that enhance efficiency, reduce costs, and align with best practices and industry standards.
- Data

Analysis

: Analyze data to provide actionable insights and support data-driven decision-making. Create and maintain reports, dashboards, and data visualizations to convey complex information to stakeholders.
- Solution

Design

: Collaborate with cross-functional teams to design and propose effective solutions, considering business needs, technology capabilities, and budget constraints. Develop functional specifications and system designs.
- Project

Leadership

: Take a lead or significant role in managing and executing projects. Ensure that projects are delivered on time, within scope, and within budget, while meeting quality and performance standards.
- Stakeholder

Management

: Maintain strong relationships with stakeholders at all levels of the organization. Facilitate workshops, interviews, and meetings to gather input and ensure alignment on project objectives.
- Risk

Management

: Identify and assess project risks and develop mitigation strategies. Monitor and report on project risks to ensure they are proactively addressed.
- Vendor

and

Third

-
Party

Management: Evaluate and select third-party vendors or software solutions when necessary. Manage vendor relationships and contracts to ensure they align with business objectives.
- Change

Management

: Develop and execute change management plans to guide the organization through transitions related to process changes or technology implementations. Ensure user adoption and minimize resistance to change.
- Quality

Control

: Establish and execute quality assurance processes, including testing strategies and acceptance criteria, to ensure that solutions meet business requirements and are free of defects.
- Mentorship

and

Training

: Provide guidance and mentorship to junior business analysts, helping them develop their skills and knowledge. Conduct training sessions for end-users and team members as needed.
- Documentation

: Maintain comprehensive documentation of business requirements, processes, project plans, and outcomes to support knowledge sharing, compliance, and future reference.
- Continuous

Learning

: Stay updated on industry trends, emerging technologies, and best practices related to business analysis and relevant domains to continually improve expertise.
- Key

Performance

Indicators

(
KPIs

): Define, track, and report on KPIs related to the success and impact of business analysis activities and projects.
- Compliance

and
Regulation

: Ensure that all business analysis activities and solutions comply with relevant laws, regulations, and industry standards.
- Customer

and

User

Focus

: Prioritize the needs and experiences of customers and end-users throughout the analysis and solution design process to enhance satisfaction and usability.
- Cross

-
functional

Collaboration

: Collaborate effectively with other departments and teams, fostering teamwork and alignment on organizational objectives.
- Cost

-
Benefit

Analysis

: Evaluate the financial implications of proposed solutions and projects, helping stakeholders make informed investment decisions.
- Strategic

Recommendations

: Provide strategic insights and recommendations based on data analysis, industry knowledge, and a deep understanding of the organization's objectives.

Qualifications (Education & Work Experience)

Education:

Bachelor's degree

in telecom engineering, software engineering, computer science, or

equivalent disciplines.  

Language:

Arabic/English 

Computer:

Excellent.  

Years of Experience:

5+ years 

Areas of experience

: a good background in the Telecom business OSS / BSS/ billing systems (Preferable) 

Other Job Requirements (Skills and Licensing or Certification Required)

• Expert in information system design & IT capabilities
• Highly capable of applying logical analytical thought to business issues.
• Have a logical approach to problem-solving.
• Have a deep analysis mindset.
• ITI graduate or similar post-graduate diploma (Preferable)
• CBAB certificate from IIBA (Preferable)
• One or more of TM-Forum Certificates (Preferable)