Automotive After Sales Supervisor

2 weeks ago

th of October City, Giza, Egypt Kasrawy Group Full time

Position: Automotive After Sales Supervisor

Company Overview:

Kasrawy Group is a leading automotive company based in 6th of October City, Egypt. We specialize in providing top-quality automotive products and services to our customers, including sales, maintenance, and after-sales support. With over 20 years of experience in the industry, we have established a strong reputation for excellence and customer satisfaction.

Job Overview:

We are seeking a highly motivated and experienced Automotive After Sales Supervisor to join our team. In this role, you will be responsible for overseeing and managing all after-sales activities, ensuring the highest level of customer service and satisfaction. You will work closely with our sales and service teams to ensure a seamless and efficient after-sales process.

Key Responsibilities:

- Manage and supervise the after-sales team, including technicians, service advisors, and support staff

- Develop and implement after-sales strategies to increase customer retention and satisfaction

- Monitor and analyze after-sales performance metrics and make recommendations for improvement

- Ensure timely and accurate completion of all after-sales processes, including repairs, maintenance, and warranty claims

- Handle customer complaints and escalations, providing prompt and effective solutions

- Maintain strong relationships with customers, ensuring their needs are met and exceeded

- Collaborate with the sales team to identify opportunities for upselling and cross-selling after-sales products and services

- Train and develop after-sales staff to ensure high-quality service delivery

- Oversee inventory management and ordering of parts and supplies

- Keep up-to-date with industry trends and developments to continuously improve after-sales processes and offerings

Qualifications:

- Bachelor's degree in Automotive Engineering or related field

- Minimum of 3 years of experience in a similar role, preferably in the automotive industry

- Strong knowledge of after-sales processes and best practices

- Excellent communication and interpersonal skills

- Proven leadership and team management abilities

- Customer-oriented mindset with a passion for providing exceptional service

- Ability to work under pressure and handle multiple tasks simultaneously

- Proficient in Microsoft Office and other relevant software

- Fluent in English and Arabic, both written and spoken

Contract Details:

This is a full-time position based in 6th of October City, Egypt. The selected candidate will receive a competitive salary and benefits package, including health insurance and performance bonuses.

If you are a dynamic and results-driven individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity. Join our team at Kasrawy Group and be a part of our mission to provide top-quality products and services to our valued customers.

  • After Sales Supervisor

    1 week ago

    6th of October City, Giza, Egypt Kasrawy Group Full time

    Job Overview: We are seeking a highly motivated and experienced Automotive After Sales Supervisor to join our team. In this role, you will be responsible for overseeing and managing all after-sales activities, ensuring the highest level of customer service and satisfaction. You will work closely with our sales and service teams to ensure a seamless and...

  • After Sales Executive

    1 week ago

    6th of October City, Giza, Egypt Kasrawy Group Full time

    , Permanent Position: Automotive After Sales Executive Company Overview: Kasrawy Group is a leading automotive company based in 6th of October City, Egypt. We specialize in providing high-quality vehicles and services to our customers, including sales, maintenance, and after-sales support. Our company is committed to providing exceptional customer service...

  • Automotive Spare Parts Supervisor

    2 weeks ago

    6th of October City, Giza, Egypt Kasrawy Group Full time

    Job Title: Automotive Spare Parts Supervisor Reports to: Parts Manager / After-Sales Manager Department: Parts & Inventory Employment Type: Full-time Job Summary The Automotive Spare Parts Supervisor is responsible for overseeing the daily operations of the spare parts department. This role involves managing inventory levels, leading the parts team, ensuring...

  • Automotive Sales Representative

    6 days ago

    6th of October City, Giza, Egypt Kasrawy Group Full time

    Position: Automotive Sales Representative Company Overview: Kasrawy Group is a market leader in the automotive sector in Egypt, Located in 6th of October City, Egypt. We are committed to providing our customers with top-quality vehicles and exceptional customer service. Our team is dedicated to creating a positive and enjoyable car buying experience for our...

  • Automotive Product Expert

    2 weeks ago

    6th of October City, Giza, Egypt Kasrawy Group Full time

    Position: Automotive Product Expert Company Overview: Kasrawy Group is a leading automotive company based in 6th of October City, Egypt. We specialize in providing high-quality vehicles, parts, and services to our customers. Our mission is to be a one-stop-shop for all automotive needs, offering a wide range of products and services at competitive prices....

  • Automotive Sales Supervisor

    2 weeks ago

    6th of October City, Giza, Egypt Kasrawy Group Full time

    Key Duties and Responsibilities A. Team Leadership & DevelopmentCoaching and Mentoring: Provide continuous, hands-on coaching to Sales Consultants, focusing on product knowledge, sales techniques (prospecting, qualifying, presenting, closing), and customer relationship management (CRM).Performance Management: Monitor and track individual and team sales...

  • Automotive Product Expert

    6 days ago

    6th of October City, Giza, Egypt Kasrawy Group Full time

    Position: Automotive Product ExpertCompany Overview:Kasrawy Group is a leading automotive company based in Egypt.We specialize in providing high-quality automotive products and services to our customers. Our goal is to continuously improve and innovate in order to meet the ever-changing demands of the automotive industry.Job Description:We are seeking a...

  • Automotive Product Expert

    4 days ago

    6th of October City, Giza, Egypt Kasrawy Group Full time

    Position: Automotive Product Expert Company Overview: Kasrawy Group is a leading automotive company based in Egypt. We specialize in providing high-quality automotive products and services to our customers. Our goal is to continuously improve and innovate in order to meet the ever-changing demands of the automotive industry. Job Description: We are seeking a...

  • Automotive Parts Advisor

    2 weeks ago

    6th of October City, Giza, Egypt Kasrawy Group Full time

    Position: Automotive Parts Advisor Company Overview: Kasrawy Group is a leading automotive dealership located in 6th of October City, Egypt. With over 20 years of experience in the industry, we are committed to providing exceptional customer service and high-quality vehicles to our clients. Job Overview: We are currently seeking an experienced Automotive...

  • Automotive Bodyshop Engineer

    1 week ago

    6th of October City, Giza, Egypt Kasrawy Group Full time

    Position: Automotive Bodyshop Engineer Company Overview: Kasrawy Group is a leading automotive company located in 6th of October City, Egypt. We specialize in providing high-quality automotive solutions to our customers, including sales, service, and repair of various vehicle brands. Job Overview: We are currently seeking an experienced Automotive Bodyshop...