ServiceNow Developer

7 days ago

New Cairo, Cairo, Egypt PepsiCo Full time 100,000 - 200,000 per year

Overview
We are PepsiCo. We are a diverse organization, spread among 200 countries and united by a shared set of values and goals. That's why we Perform with Purpose. Together, we blaze new trails, succeed, celebrate and never settle for second best. At PepsiCo, we're committed to performing well as individuals and in teams, to strengthen the company as a whole.

Our employees are at the heart of PepsiCo. Through the Company's commitment to Talent Sustainability, we continue to support the development of employees. At PepsiCo, you get the best of both worlds: an entrepreneur's mindset plus global reach and resources. Our collaborative culture and worldwide presence generate a stream of new opportunities to define the future and propel your life's work. Bring your unique perspective. Bring curiosity. Bring ingenuity and your drive. We will give you a platform to be daring on a global scale.

Our PepsiCo IT organization is transforming, and we are focused on powering PepsiCo to win through agile delivery of digital solutions and services. Within IT, the IT Service Management team leads the maturation and governance of key IT support processes and provides performance insights to drive continuous service improvements. Our processes, services, and tools serve as a key entry point for an extensive set of IT and non-IT users seeking and providing support of IT services and products across the globe for PepsiCo.

We are seeking a new team member to function as a ServiceNow Engineer-1/Developer for the ITSM product suite. The ServiceNow ITSM Developer's primary responsibility will be to provide DevOps efforts across the ITSM product on the ServiceNow platform. The role will be responsible for product-wide:

  • Governance - adherence to standards
  • Innovation - enablement of new modules or platform-wide capabilities
  • Sustain - platform administration/break-fix/minor enhancements

This role will serve as a developer and technical resource on the ITSM DevOps team which develops and enables platfom capabilities in alignment with business requirements. This role will need to be adept in application development (specifically JAVA and javscript) to maintain the existing ITSM Product on the ServiceNow platform. This role will be part of a team of resources providing DevOps support for the various ITSM process modules currently leveraging the platform.

Responsibilities

  • Develop, maintain and administer (DevOps) all modules within the ITSM Product suite as configured on ServiceNow.
  • Configure and deploy ServiceNow Workflows, Business Rules, Client Scripts, Script Includes, UI Scripts, Employee Portal, and API WebHooks
  • Provide support for ServiceNow by troubleshooting, implementing bug fixes and root cause analysis etc. for all modules within the ITSM Product Suite
  • Adopt agile ways of working mindset within the Devops team.
  • Maintain currency of automated test scripts via ServiceNow ATF (Automatic Test Framework)

Qualifications

  • 2+ years java development
  • 2+ years Servicenow development
  • 3+ years people management

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