Engagement Manager

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We've evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.

The Professional Services team delivers a wide range of projects for both clients and business partners. The Professional Services Engagement Manager (Project Manager) will build and maintain a solid working relationship with coworkers and clients, from pre-sales efforts to project delivery. You will motivate engineering teams and customers' technology executives, acting as Scrum Master and the central point of contact for all parties to orchestrate technical delivery. The ability to manage customer expectations and establish long-term partnerships by delivering complex projects effectively, on time, on budget, and according to agreed-upon scope, is critical to this role.

What You'll Be Doing

• Hands-on project management, including initiation, planning, and execution of projects and account-related activities, facilitating resolution of issues and roadblocks
• Drive key decisions across projects, manage customer expectations, present and interface with project sponsors, and communicate trade-offs and risks
• Effectively leverage Agile principles, coaching and training technical project and customer team members on best practices
• Continue maintaining relationships with customer contacts in collaboration with sales, during and beyond project delivery

Qualifications & Experience

• Applicants must have a Bachelor's degree in Computer Science, Software Engineering, or a related field"
• Proven hands-on experience (ideally 3+ years) with cloud migration
• Proven experience of managing projects through a full lifecycle, ideally within a service delivery / consultancy environment
• At least 3 years of hands-on Agile experience, acting as Scrum Master
• Extensive knowledge of project management disciplines, methodologies, best practices, and tools
• Strong communication skills; experience presenting to executives
• Customer-facing consulting experience or experience delivering technology services projects
• Familiarity with cloud technologies, software development, networking infrastructure, data, and/or security
• Technical background (software development/engineering, database/system design, IaaS)
• Self-starter with results oriented, proactive management approach
• Ability to learn on the job quickly and desire to develop expertise in AWS
• Ability to work in a fast-paced consulting environment and collaborate effectively as a team member
• Applicants must be willing to work Mon-Fri & hours which match US timezones as many of the projects will be with US based customers

About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world's leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology
Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.