Spanish Training

4 days ago

El Sheikh Zaid Al Jizah, Egypt INTELCIA Full time

About the Company:

Intelcia is a global outsourcing company that has been supporting clients for 20 years by combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. With a presence in multiple regions worldwide and over 35,000 employees across 85 operational centers, Intelcia aims to be among the top 10 global outsourcing players by 2025.

About the Role:

The Spanish Training & Quality Lead's role is to oversee the development and performance of our Spanish-speaking operations team. This position is responsible for designing and implementing training programs and quality assurance frameworks to ensure exceptional service delivery, adherence to project metrics, and continuous improvement within the team.

Responsibilities:

  • Develop, implement, and manage comprehensive training programs for new and existing Spanish-speaking agents.
  • Design and execute quality assurance strategies, including call monitoring, evaluation, and feedback sessions.
  • Analyze performance data and quality metrics to identify trends, gaps, and opportunities for team improvement.
  • Collaborate with operations management to align training and quality initiatives with business objectives and client requirements.

Qualifications:

  • Minimum of 1 year of experience directly leading both Training and Quality Assurance functions within a contact center or BPO environment.
  • Excellent command of the English language, with excellent verbal and written skills.
  • Native or professional proficiency in Spanish is required.
  • Ability to multi-task, organize, and prioritize work in a dynamic, target-driven environment.

  • Spanish Training And Quality Lead

    2 weeks ago

    Ezbet Zayed, Al Wadi al Jadid, Egypt INTELCIA Full time 30,000 - 60,000 per year

    Company DescriptionIntelcia is a global leader in outsourcing, supporting clients for over 20 years by integrating talent, technology, and processes to deliver customized solutions that meet international standards. With services in Multichannel CX Solutions, Business Processes, IT Solutions, and Innovative & Consulting Solutions, Intelcia enables its...

  • Bilingual Customer Support Agent

    2 weeks ago

    Qesm El Sheikh Zaid, Al Jizah, Egypt HeetX Solutions Full time 10,000 - 30,000 per year

    Are you fluent in Spanish and English with a passion for helping others? Join our dynamic team and be part of a supportive environment where performance and growth are truly valued. Location: Sky Walk - Zayed City Working Hours:Rotational shifts (24/7) – flexibility is required Languages Required:Spanish B2 or aboveEnglish B2 or above Compensation &...

  • Spanish Quality Assurance Analyst

    1 week ago

    Qesm El Maadi, Cairo, Egypt TP Full time

    Job Title:Junior Spanish Quality Assurance Analyst.Work Week:Monday to Friday.Department:Digital Services and Transformation; Operations.Reports To:Operations.Position OverviewThe Quality Assurance Analyst is responsible for evaluating transactions between Operations Customer Experts (OCEs) and Customers (Voice, Email, Chat, Click-to-Call, social media or...

  • Customer Service Specialist

    2 weeks ago

    Qesm El Maadi, Cairo, Egypt COB Solution Full time 1,000,000 - 1,800,000 per year

    Company DescriptionCOB Solution is dedicated to empowering medical providers by streamlining operations, optimizing workflows, and introducing innovative solutions to enhance patient care and drive growth. With a focus on efficiency and excellence, the company supports healthcare organizations in delivering superior outcomes. COB Solution is committed to...

  • Fresh Graduates – Export Sales Specialist

    2 weeks ago

    El Maadi El Gadida, Cairo, Egypt SHAWKAT STONE CO Full time 7,000 - 15,000 per year

    Great Opportunity for Fresh Graduates – Export Sales Specialist Maadi – Cairo Export Sales Specialist – Fresh GraduatesShawkat Stone for Marble & Granite, one of the leading companies in the international export field, is pleased to announce that applications are now open for the position of Export Sales Specialistfor fresh graduates from language...

  • Export Sales Specialist

    2 weeks ago

    El Maadi El Gadida, Cairo, Egypt SHAWKAT STONE CO Full time 15,000 - 30,000 per year

    Export Sales Specialist – Fresh Graduates Maadi – CairoShawkat Stone for Marble & Granite, one of the leading companies in the international export field, is pleased to announce that applications are now open for the position of Export Sales Specialistfor fresh graduates from language faculties.Required Qualifications: Graduates of: Languages &...

  • Bilingual Customer Support

    6 days ago

    Qesm El Maadi, Cairo, Egypt FlairsTech Full time

    ResponsibilitiesHandle and respond to customer inquiries via email, chat, or ticketing systems in both languages.Process bookings, changes, cancellations, refunds, or other back-office travel operations.Maintain and update customer records, ensuring accuracy and completeness.Verify required documentation, perform data entry & ensure systems are...

  • Multilingual Business Development Representative

    2 days ago

    Qesm El Maadi, Cairo, Egypt AIContentfy Full time

    AIContentfy is a growing company, redefining how businesses scale content through advanced AI-driven solutions. Our platform enables organizations to generate high-performing, SEO-optimized content at scale. As we expand our operations, we are building a team that matches the speed and ambition of our technology. Right now, we are hiringmultilingual Business...