Bilingual Customer Support

6 days ago

Qesm El Maadi Cairo, Egypt FlairsTech Full time

Responsibilities

  • Handle and respond to customer inquiries via email, chat, or ticketing systems in both languages.
  • Process bookings, changes, cancellations, refunds, or other back-office travel operations.
  • Maintain and update customer records, ensuring accuracy and completeness.
  • Verify required documentation, perform data entry & ensure systems are up-to-date.
  • Coordinate with front-line Customer Service team to resolve escalated issues.
  • Monitor & follow up on pending tasks, making sure actions are completed in a timely manner.
  • Assist with reporting: compile feedback, identify trends or recurring issues for process improvement.
  • Ensure adherence to internal policies, travel regulations, and customer data protection.
  • Ad hoc tasks or projects as required by management (e.g. system improvements, training, etc.).

Qualifications

  • Fluency in
    English
    and Spanish (written & spoken).
  • Strong communication skills, both verbal and written.
  • Prior experience in customer service, travel operations, back-office support, or similar role (preferably 1+ year).
  • Good organizational and time management skills — ability to handle multiple tasks / priorities.
  • Attention to detail and strong data accuracy skills.
  • Proficiency with using CRM / booking systems / internal tools; good computer skills (MS Office or similar).
  • Ability to work under pressure and meet deadlines.
  • Flexibility to work different shifts if required (due to international clients / travel time zones).

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