Bilingual Technical Support
7 days ago
**Requirements and responsibilities**
**Education and Experience Requirements**:
- Bilingual: French and English (speak/write)
- Basic troubleshooting experience, tech-savvy.
- 2-3 years experience in a customer-facing role
- Ability to simplify technical details to customers.
- Computer science grads preferred.
**Key Responsibilities**
- Daily Customer Support (Level 1 & 2)
- Monitoring network performance, identifying and resolving network issues.
- Responding to user-reported issues and providing technical support for network and system
- related problems.
- Troubleshooting hardware, software, and network connectivity issues.
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