Senior Supervisor – High Profile Accounts

7 days ago


Qesm El Maadi Cairo, Egypt iConcept Full time

Senior Supervisor – High Profile Accounts

Location: Maadi, Cairo

About the Role:

We're hiring a Senior Supervisor to oversee VIP and high-profile patient service teams. You'll ensure premium service quality, resolve escalations, and coordinate directly with key hospital units.

Key Responsibilities:

Lead a team handling VIP accounts.

Resolve escalated patient issues swiftly.

Prepare performance reports and quality summaries.

Qualifications:

Bachelor's degree required.

2–3 years in call center operations, with 2 in supervision.

Strong communication and negotiation skills.

Fluent in Arabic and English.



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