Senior Supervisor – High Profile Accounts
7 days ago
Senior Supervisor – High Profile Accounts
Location: Maadi, Cairo
About the Role:
We're hiring a Senior Supervisor to oversee VIP and high-profile patient service teams. You'll ensure premium service quality, resolve escalations, and coordinate directly with key hospital units.
Key Responsibilities:
Lead a team handling VIP accounts.
Resolve escalated patient issues swiftly.
Prepare performance reports and quality summaries.
Qualifications:
Bachelor's degree required.
2–3 years in call center operations, with 2 in supervision.
Strong communication and negotiation skills.
Fluent in Arabic and English.
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