Business Development Specialist-BPO

2 weeks ago

Qesm El Maadi Cairo, Egypt Atheel CX Full time 30,000 - 60,000 per year

Company Description

Atheel CX, established in 2016, is a leading outsourcing provider offering tailored solutions for businesses worldwide. With operations spanning five state-of-the-art locations, the company serves over 50,000 clients across various industries. Atheel CX specializes in a comprehensive range of services, including Contact Center Solutions, Human Resources Outsourcing, Information Technology Outsourcing, Marketing, Business Consulting, and Renting. The company is dedicated to delivering innovative, efficient, and high-quality solutions, enabling businesses to focus on growth while managing their operational needs expertly.

Role Description

Atheel CX is seeking an experienced Business Development Specialist with a strong BPO background to manage the full client lifecycle — from engagement and proposal development to onboarding and performance tracking. The ideal candidate will combine sales expertise, tender management skills, and cross-functional collaboration to deliver value-driven solutions and long-term client success.

Key Responsibilities

* Engage potential clients, identify opportunities, and prepare tailored proposals and presentations.

* Manage government and private sector tenders, including the development of technical and financial offers.

* Lead contract negotiations and coordinate with legal and management teams to finalize agreements.

* Oversee client onboarding and project kickoffs, ensuring clear deliverables and smooth handovers.

* Build and maintain strong client relationships while ensuring satisfaction and retention.

* Collaborate closely with Operations, Finance, HR, and Quality teams to ensure service excellence.

* Track tender results, project performance, and client feedback to identify improvement opportunities.

Requirements

* Bachelor's degree in Business, Communications, or related field.

* Minimum 2 years of experience in Business Development or Sales within the BPO/contact center industry (required).

* Strong experience with tenders, proposals, and contract management.

* Excellent communication, negotiation, and analytical skills.

* Strong organizational and reporting abilities.

* Proficiency in MS Office (Excel, PowerPoint, Word).

Preferred

* Familiarity with client experience frameworks (e.g., NPS, CSAT).

* Fluency in English (written & spoken).

Qualifications

  • Strong Analytical Skills and Market Research abilities to identify trends, opportunities, and insights
  • Exceptional Communication and Customer Service skills to build and maintain relationships with clients
  • Proficiency in Lead Generation to attract and retain prospective clients
  • Ability to work collaboratively with a results-oriented mindset
  • Bachelor's degree in Business Administration, Marketing, or a related field is advantageous
  • Experience in the outsourcing or BPO industry is a plus

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