Business Development Specialist

3 days ago

Qesm El Maadi Cairo, Egypt Atheel CX Full time 30,000 - 60,000 per year

Role Overview

Atheel CX is seeking an experienced Business Development Specialist with a strong BPO background to manage the full client lifecycle — from engagement and proposal development to onboarding and performance tracking. The ideal candidate will combine sales expertise, tender management skills, and cross-functional collaboration to deliver value-driven solutions and long-term client success.

Key Responsibilities

  • Engage potential clients, identify opportunities, and prepare tailored proposals and presentations.
  • Manage government and private sector tenders, including the development of technical and financial offers.
  • Lead contract negotiations and coordinate with legal and management teams to finalize agreements.
  • Oversee client onboarding and project kickoffs, ensuring clear deliverables and smooth handovers.
  • Build and maintain strong client relationships while ensuring satisfaction and retention.
  • Collaborate closely with Operations, Finance, HR, and Quality teams to ensure service excellence.
  • Track tender results, project performance, and client feedback to identify opportunities for improvement.

Requirements

  • Bachelor's degree in Business, Communications, or related field.
  • Minimum 2 years of experience in Business Development or Sales within the BPO/contact center industry (required).
  • Strong experience with tenders, proposals, and contract management.
  • Excellent communication, negotiation, and analytical skills.
  • Strong organizational and reporting abilities.
  • Proficiency in MS Office (Excel, PowerPoint, Word).
  • Familiarity with client experience frameworks (e.g., NPS, CSAT).
  • Fluency in English (written & spoken).

For more information, send a WhatsApp message to

(mention Business Development Specialist).

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