Quality Assurance Specialist

4 days ago

Cairo, Cairo, Egypt ECC Knowledge Group Full time 90,000 - 120,000 per year

Job Responsibilities:

  • Assist in implementing and maintaining Quality Management Systems (QMS) in line with ISO 9001 and other industry standards.
  • Conduct internal audits and inspections to ensure compliance with ECC Group's quality policies.
  • Identify non-conformities and recommend corrective actions to improve service quality.
  • Monitor key quality indicators and performance metrics to identify trends and improvement areas.
  • Prepare quality reports and dashboards for management review.
  • Assist in risk assessments and compliance evaluations.
  • Ensure proper documentation of quality procedures, guidelines, and audit reports.
  • Support the development and revision of SOPs to align with best practices.
  • Assist in training employees on quality standards, policies, and best practices.
  • Promote a culture of quality awareness within the organization.
  • Gather and analyze customer feedback to enhance service quality.
  • Assist in implementing corrective actions based on customer complaints and audits.

Job Requirements:

  • Bachelor's degree in quality management, Business Administration, Engineering, or a related field.
  • Certification in ISO 9001, Six Sigma (Yellow/Green Belt), or TQM is a plus.
  • Minimum 2-4 years of experience in quality assurance, audits, or compliance in educational, fintech, hospitality, health care, or similar industries.
  • Familiarity with ISO standards, QMS, and regulatory frameworks.
  • Strong analytical and problem-solving skills.
  • Ability to implement quality control measures effectively.
  • Quality management software (e.g., SAP QMS, Qualtrax, Intelex).
  • Data analytics tools (e.g., Excel, Power BI, Tableau).

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