application engineer

6 days ago

Cairo, Cairo, Egypt Atos Full time 30,000 - 60,000 per year

About Atos Group
Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Role Description
We are seeking a highly motivated and experienced Application Support to join our growing IT team. You will be responsible for providing exceptional technical support for a variety of applications. This position requires a good understanding of ITIL principles and best practices, coupled with deep technical expertise in troubleshooting and resolving complex application issues.

What You'll Be Doing
Core Responsibilities

  • Provide technical support for a variety of enterprise applications.
  • Collaborate with developers and other IT teams to troubleshoot and resolve complex application issues, including performance bottlenecks, integration problems, and data integrity issues.
  • Monitor application performance and proactively identify and address potential issues.
  • Perform root cause analysis of incidents and implement preventative measures to minimize future occurrences.
  • Develop and maintain documentation for team processes and procedures.
  • Troubleshoot and diagnose application issues using established procedures.
  • Participate in projects related to application upgrades, migrations, and implementations.
  • Contribute to continuous improvement initiatives within the Application Support team.
  • Participate in knowledge sharing sessions and contribute to the team's overall knowledge base.

Experience, Qualification And Skills

  • Bachelor's degree in computer science, Information Technology, or a related field (preferred).
  • Minimum 2 years of experience in application support or a similar technical role.
  • Good understanding of ITIL principles and their application to service management.
  • Experience with specific ITIL processes (e.g., Incident Management, Problem Management, Service Level Management) a plus.
  • Analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Experience with a ticketing system (e.g., ServiceNow, Jira) is a plus.
  • Proven experience troubleshooting and resolving application issues.
  • Experience with setting up and using Application Monitoring tools (Prometheus Stack, Dynatrace, Datadog, ...) is a plus.
  • Experience with scripting languages (PowerShell, Bash) is a plus.
  • Understanding of networking concepts and protocols (TCP/IP, DNS, etc.) a plus.
  • Experience with OS Administration (Linux or Windows).
  • Experience with Database technologies is preferred.
  • Experience with CRM application is a plus.

Let's grow together.

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