After Sales/Service Center

1 day ago

Cairo, Cairo, Egypt Tawzef for Recruitment & HR Consultancy Full time
* Supervise and monitor customer receipt and delivery operations for maintenance services.
* Oversee the daily performance of maintenance technicians and service personnel.
* Review and approve discounts related to warranty or repair return cases after verifying job order documents.
* Manage spare parts coding and price updates on the Oracle system.
* Follow up on customer complaints from both service and external sales clients, ensuring timely resolution.
* Coordinate with the external sales department to ensure smooth operations at the branch.
* Monitor daily product sales and outgoing orders from the branch (Murad branch).
* Supervise customer service operations, addressing issues and ensuring service excellence.
* Handle consumer protection complaints, working towards immediate resolution.
* Track and manage spare parts inventory, ensuring availability based on sales volume and operational needs.
* Prepare and submit spare parts procurement requests, including imports from international suppliers.
* Conduct daily inventory checks of spare parts in coordination with the accounting department.
* Prepare and submit daily reports covering sales, maintenance, customer deliveries, and receipts.
* Develop monthly performance reports summarizing sales volume, repairs completed, and customer service activities.

Requirements* Bachelor's degree in Business Administration, Engineering, or a related field.
* Minimum of 2 years in after-sales or service center management within the home appliances industry.
- Experience with the coffee machines is highly preferred
* Understanding of warranty management, inventory control, and customer service operations.
* Familiarity with spare parts management and technical service documentation.
* Proficient in MS Office and Oracle ERP systems for spare parts coding and pricing

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