Call Center Specialist

7 days ago

Giza, Giza, Egypt Al-Mansour Automotive Full time

Job Summary:

We are seeking a Call Center Agent to manage outbound calls in a timely and professional manner. The ideal candidate will be an excellent communicator, patient, and customer-focused, capable of handling inquiries, complaints, and support issues efficiently while maintaining a positive attitude.

Responsibilities:

  • Make outbound and follow-up calls promptly and professionally.
  • Follow communication scripts when handling different topics.
  • Respond to customer inquiries in a timely manner.
  • Record and update accurate customer information and feedback.
  • Document all call details according to standard operating procedures.
  • Upsell services and retain customers when possible.
  • Meet performance goals for call handling and quality.
  • Escalate and report issues or customer feedback to supervisors or relevant departments when necessary.

Requirements:

  • Educational Background:
    Bachelor's degree.
  • Excellent English verbal communication skills
  • Previous experience in a customer support role.
  • Strong phone, verbal, and written communication skills with active listening.
  • Comfortable working with computers and CRM or SAP systems (preferred).
  • Ability to work flexible shifts, including weekends and holidays.
  • Patience, customer focus, and adaptability to different personality types.
  • Familiarity with Microsoft Office.
  • Ability to multitask and speed typing skills.

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